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Akiko Ueno
Akiko Ueno
Associate Professor in Marketing at University of Bradford
Verified email at bradford.ac.uk - Homepage
Title
Cited by
Cited by
Year
Shaping the metaverse into reality: a holistic multidisciplinary understanding of opportunities, challenges, and avenues for future investigation
A Koohang, JH Nord, KB Ooi, GWH Tan, M Al-Emran, ECX Aw, ...
Journal of Computer Information Systems 63 (3), 735-765, 2023
188*2023
European quality management practices: The impact of national culture
BP Mathews, A Ueno, T Kekäle, M Repka, Z Lopes Pereira, G Silva
International Journal of Quality & Reliability Management 18 (7), 692-707, 2001
1482001
ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda
J Paul, A Ueno, C Dennis
International Journal of Consumer Studies, 1-13, 2023
1302023
What are the fundamental features supporting service quality?
A Ueno
Journal of Services Marketing 24 (1), 74-86, 2010
972010
Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: An emerging markets perspective
F Kwok, P Sharma, SS Gaur, A Ueno
International Business Review 28 (5), 101481, 2019
962019
Which management practices are contributory to service quality?
A Ueno
International Journal of Quality & Reliability Management 25 (6), 585-603, 2008
912008
Quality training: Needs and evaluation-findings from a European survey
BP Mathews, A Ueno, T Kekale, M Repka, ZL Pereira, G Silva
Total quality management 12 (4), 483-490, 2001
742001
Self-service technology in supermarkets–do frontline staff still matter?
P Sharma, A Ueno, R Kingshott
Journal of Retailing and Consumer Services 59, 102356, 2021
562021
Quality training: findings from a European survey
BP Mathews, A Ueno, Z Lopez Periera, G Silva, T Kekal, M Repka
The TQM Magazine 13 (1), 61-71, 2001
562001
Is empowerment really a contributory factor to service quality?
A Ueno
The Service Industries Journal 28 (9), 1321-1337, 2008
532008
Classroom disciplinary climate in secondary schools in England: What is the real picture?
A Jenkins, A Ueno
British Educational Research Journal 43 (1), 124-150, 2017
362017
Which HRM practices contribute to service culture?
A Ueno
Total Quality Management & Business Excellence 23 (11-12), 1227-1239, 2012
312012
Customer engagement and relationships in multi-actor service ecosystems
P Sharma, K Jain, RPJ Kingshott, A Ueno
Journal of Business Research 121, 487-494, 2020
272020
Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality
A Ueno
Procedia-Social and Behavioral Sciences 148, 24-31, 2014
212014
Emerging digital technologies and consumer decision-making in retail sector: Towards an integrative conceptual framework
P Sharma, A Ueno, C Dennis, CP Turan
Computers in Human Behavior 148, 107913, 2023
162023
Shall we dance? Recreational dance, well-being and productivity performance during COVID-19: A three-country study
M Vecchi, P Elf, A Ueno, A Dilmperi, C Dennis, L Devereux
Journal of International Marketing 30 (2), 56-72, 2022
132022
Cultural differences in deliberate counterfeit purchase behavior
P Sharma, RYK Chan, N Davcik, A Ueno
Marketing Intelligence & Planning 40 (1), 121-137, 2022
92022
Which management practices are contributory to service quality? Part 2: Findings from in-depth interviews
A Ueno
International Journal of Quality & Reliability Management 26 (8), 761, 2009
92009
Are performance appraisals and reward really a contributory factor to service quality?
A Ueno
Services Marketing Quarterly 34 (1), 34-48, 2013
82013
Exploring the impact of self-service technologies on retail shoppers
A Ueno, P Sharma, R Kingshott
46th Academy of Marketing Science (AMS) Annual Conference, 2018
52018
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