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Liliana L. Bove
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Service worker role in encouraging customer organizational citizenship behaviors
LL Bove, SJ Pervan, SE Beatty, E Shiu
Journal of business research 62 (7), 698-705, 2009
6442009
Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation
IO Karpen, LL Bove, BA Lukas
Journal of service research 15 (1), 21-38, 2012
4352012
A customer‐service worker relationship model
LL Bove, LW Johnson
International Journal of Service Industry Management, 2000
3802000
Donating blood: a meta-analytic review of self-reported motivators and deterrents
TC Bednall, LL Bove
Transfusion medicine reviews 25 (4), 317-334, 2011
3102011
Customer relationships with service personnel: do we measure closeness, quality or strength?
LL Bove, LW Johnson
Journal of Business Research 54 (3), 189-197, 2001
3042001
Employees' affective commitment to change: The key to successful CRM implementation
P Shum, L Bove, S Auh
European journal of marketing 42 (11/12), 1346-1371, 2008
2692008
Service-dominant orientation: measurement and impact on performance outcomes
IO Karpen, LL Bove, BA Lukas, MJ Zyphur
Journal of Retailing 91 (1), 89-108, 2015
2312015
Customer loyalty to one service worker: should it be discouraged?
LL Bove, LW Johnson
International Journal of Research in Marketing 23 (1), 79-91, 2006
2102006
A systematic review and meta-analysis of antecedents of blood donation behavior and intentions
TC Bednall, LL Bove, A Cheetham, AL Murray
Social science & medicine 96, 86-94, 2013
1892013
Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation
SJ Pervan, LL Bove, LW Johnson
Industrial Marketing Management 38 (1), 60-70, 2009
1602009
Identifying the key issues measuring loyalty
R Bennett, L Bove
Australasian Journal of Market and Social Research 9 (2), 27-44, 2001
1242001
Personality traits and the process of store loyalty in a transactional prone context
L Bove, B Mitzifiris
Journal of Services Marketing, 2007
1002007
A case study of teaching marketing research using client-sponsored projects: Method, challenges, and benefits
LL Bove, WM Davies
Journal of Marketing Education 31 (3), 230-239, 2009
852009
Reflections on discriminant validity: Reexamining the Bove et al.(2009) findings
E Shiu, SJ Pervan, LL Bove, SE Beatty
Journal of Business Research 64 (5), 497-500, 2011
832011
Exploring the determinants of the frugal shopper
LL Bove, A Nagpal, ADS Dorsett
Journal of Retailing and Consumer Services 16 (4), 291-297, 2009
812009
Does “true” personal or service loyalty last? A longitudinal study
LL Bove, LW Johnson
Journal of Services Marketing 23 (3), 187-194, 2009
722009
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond
LL Bove, S Benoit
Journal of Service Management, 2020
692020
Contributing to well-being: customer citizenship behaviors directed to service personnel
R Garma, LL Bove
Journal of Strategic Marketing 19 (7), 633-649, 2011
602011
Value co-destruction: a typology of resource misintegration manifestations
G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith
Journal of Services Marketing, 2019
552019
Understanding the plasmapheresis donor in a voluntary, nonremunerated environment
LL Bove, T Bednall, B Masser, M Buzza
Transfusion 51 (11), 2411-2424, 2011
552011
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