| Service worker role in encouraging customer organizational citizenship behaviors LL Bove, SJ Pervan, SE Beatty, E Shiu Journal of Business Research 62 (7), 698-705, 2009 | 444 | 2009 |
| A customer-service worker relationship model LL Bove, LW Johnson International Journal of Service Industry Management 11 (5), 491-511, 2000 | 322 | 2000 |
| Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation IO Karpen, LL Bove, BA Lukas Journal of Service Research 15 (1), 21-38, 2012 | 304 | 2012 |
| Customer relationships with service personnel: do we measure closeness, quality or strength? LL Bove, LW Johnson Journal of Business Research 54 (3), 189-197, 2001 | 270 | 2001 |
| Donating blood: a meta-analytic review of self-reported motivators and deterrents TC Bednall, LL Bove Transfusion medicine reviews 25 (4), 317-334, 2011 | 210 | 2011 |
| Employees' affective commitment to change P Shum, L Bove, S Auh European journal of marketing, 2008 | 209 | 2008 |
| Customer loyalty to one service worker: should it be discouraged? LL Bove, LW Johnson International Journal of Research in Marketing 23 (1), 79-91, 2006 | 162 | 2006 |
| Service-dominant orientation: measurement and impact on performance outcomes IO Karpen, LL Bove, BA Lukas, MJ Zyphur Journal of Retailing 91 (1), 89-108, 2015 | 122 | 2015 |
| A systematic review and meta-analysis of antecedents of blood donation behavior and intentions TC Bednall, LL Bove, A Cheetham, AL Murray Social science & medicine 96, 86-94, 2013 | 118 | 2013 |
| Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation SJ Pervan, LL Bove, LW Johnson Industrial Marketing Management 38 (1), 60-70, 2009 | 112 | 2009 |
| Identifying the key issues for measuring loyalty R Bennett, L Bove Australasian Journal of Market Research 9 (2), 27-44, 2002 | 96 | 2002 |
| Personality traits and the process of store loyalty in a transactional prone context L Bove, B Mitzifiris Journal of Services Marketing, 2007 | 76 | 2007 |
| A case study of teaching marketing research using client-sponsored projects: Method, challenges, and benefits LL Bove, WM Davies Journal of Marketing Education 31 (3), 230-239, 2009 | 58 | 2009 |
| Does “true” personal or service loyalty last? A longitudinal study LL Bove, LW Johnson Journal of Services Marketing, 2009 | 52 | 2009 |
| Exploring the determinants of the frugal shopper LL Bove, A Nagpal, ADS Dorsett Journal of Retailing and Consumer Services 16 (4), 291-297, 2009 | 47 | 2009 |
| Reflections on discriminant validity: Reexamining the Bove et al.(2009) findings E Shiu, SJ Pervan, LL Bove, SE Beatty Journal of Business Research 64 (5), 497-500, 2011 | 45 | 2011 |
| Exploring the role of relationship variables in predicting customer voice to a service worker LL Bove, NL Robertson Journal of Retailing and Consumer Services 12 (2), 83-97, 2005 | 41 | 2005 |
| Contributing to well-being: customer citizenship behaviors directed to service personnel R Garma, LL Bove Journal of Strategic Marketing 19 (7), 633-649, 2011 | 39 | 2011 |
| Understanding the plasmapheresis donor in a voluntary, nonremunerated environment LL Bove, T Bednall, B Masser, M Buzza Transfusion 51 (11), 2411-2424, 2011 | 39 | 2011 |
| Predicting personal loyalty to a service worker LL Bove, LW Johnson Australasian Marketing Journal (AMJ) 10 (1), 24-35, 2002 | 36 | 2002 |
Les JohnsonProfessor in Marketing, Swinburne University of TechnologyVerified email at swin.edu.au
