Liliana L. Bove
TitleCited byYear
Service worker role in encouraging customer organizational citizenship behaviors
LL Bove, SJ Pervan, SE Beatty, E Shiu
Journal of Business Research 62 (7), 698-705, 2009
4052009
A customer-service worker relationship model
LL Bove, LW Johnson
International Journal of Service Industry Management 11 (5), 491-511, 2000
3112000
Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation
IO Karpen, LL Bove, BA Lukas
Journal of service research 15 (1), 21-38, 2012
2862012
Customer relationships with service personnel: do we measure closeness, quality or strength?
LL Bove, LW Johnson
Journal of Business Research 54 (3), 189-197, 2001
2552001
Donating blood: a meta-analytic review of self-reported motivators and deterrents
TC Bednall, LL Bove
Transfusion medicine reviews 25 (4), 317-334, 2011
1912011
Employees' affective commitment to change: The key to successful CRM implementation
P Shum, L Bove, S Auh
European journal of marketing 42 (11/12), 1346-1371, 2008
1862008
Customer loyalty to one service worker: should it be discouraged?
LL Bove, LW Johnson
International Journal of Research in Marketing 23 (1), 79-91, 2006
1522006
Service-dominant orientation: measurement and impact on performance outcomes
IO Karpen, LL Bove, BA Lukas, MJ Zyphur
Journal of Retailing 91 (1), 89-108, 2015
1052015
Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation
SJ Pervan, LL Bove, LW Johnson
Industrial Marketing Management 38 (1), 60-70, 2009
1022009
A systematic review and meta-analysis of antecedents of blood donation behavior and intentions
TC Bednall, LL Bove, A Cheetham, AL Murray
Social science & medicine 96, 86-94, 2013
982013
Identifying the key issues for measuring loyalty
R Bennett, L Bove
Australasian Journal of Market Research 9 (2), 27-44, 2002
882002
Personality traits and the process of store loyalty in a transactional prone context
L Bove, B Mitzifiris
Journal of Services Marketing 21 (7), 507-519, 2007
732007
A case study of teaching marketing research using client-sponsored projects: Method, challenges, and benefits
LL Bove, WM Davies
Journal of Marketing Education 31 (3), 230-239, 2009
532009
Does “true” personal or service loyalty last? A longitudinal study
LL Bove, LW Johnson
Journal of Services Marketing 23 (3), 187-194, 2009
512009
Reflections on discriminant validity: Reexamining the Bove et al.(2009) findings
E Shiu, SJ Pervan, LL Bove, SE Beatty
Journal of Business Research 64 (5), 497-500, 2011
442011
Exploring the determinants of the frugal shopper
LL Bove, A Nagpal, ADS Dorsett
Journal of Retailing and Consumer Services 16 (4), 291-297, 2009
442009
Exploring the role of relationship variables in predicting customer voice to a service worker
LL Bove, NL Robertson
Journal of Retailing and Consumer Services 12 (2), 83-97, 2005
402005
Understanding the plasmapheresis donor in a voluntary, nonremunerated environment
LL Bove, T Bednall, B Masser, M Buzza
Transfusion 51 (11), 2411-2424, 2011
392011
Contributing to well-being: customer citizenship behaviors directed to service personnel
R Garma, LL Bove
Journal of Strategic Marketing 19 (7), 633-649, 2011
332011
Predicting personal loyalty to a service worker
LL Bove, LW Johnson
Australasian Marketing Journal (AMJ) 10 (1), 24-35, 2002
322002
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Articles 1–20