| Service worker role in encouraging customer organizational citizenship behaviors LL Bove, SJ Pervan, SE Beatty, E Shiu Journal of business research 62 (7), 698-705, 2009 | 644 | 2009 |
| Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation IO Karpen, LL Bove, BA Lukas Journal of service research 15 (1), 21-38, 2012 | 435 | 2012 |
| A customer‐service worker relationship model LL Bove, LW Johnson International Journal of Service Industry Management, 2000 | 380 | 2000 |
| Donating blood: a meta-analytic review of self-reported motivators and deterrents TC Bednall, LL Bove Transfusion medicine reviews 25 (4), 317-334, 2011 | 310 | 2011 |
| Customer relationships with service personnel: do we measure closeness, quality or strength? LL Bove, LW Johnson Journal of Business Research 54 (3), 189-197, 2001 | 304 | 2001 |
| Employees' affective commitment to change: The key to successful CRM implementation P Shum, L Bove, S Auh European journal of marketing 42 (11/12), 1346-1371, 2008 | 269 | 2008 |
| Service-dominant orientation: measurement and impact on performance outcomes IO Karpen, LL Bove, BA Lukas, MJ Zyphur Journal of Retailing 91 (1), 89-108, 2015 | 231 | 2015 |
| Customer loyalty to one service worker: should it be discouraged? LL Bove, LW Johnson International Journal of Research in Marketing 23 (1), 79-91, 2006 | 210 | 2006 |
| A systematic review and meta-analysis of antecedents of blood donation behavior and intentions TC Bednall, LL Bove, A Cheetham, AL Murray Social science & medicine 96, 86-94, 2013 | 189 | 2013 |
| Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation SJ Pervan, LL Bove, LW Johnson Industrial Marketing Management 38 (1), 60-70, 2009 | 160 | 2009 |
| Identifying the key issues measuring loyalty R Bennett, L Bove Australasian Journal of Market and Social Research 9 (2), 27-44, 2001 | 124 | 2001 |
| Personality traits and the process of store loyalty in a transactional prone context L Bove, B Mitzifiris Journal of Services Marketing, 2007 | 100 | 2007 |
| A case study of teaching marketing research using client-sponsored projects: Method, challenges, and benefits LL Bove, WM Davies Journal of Marketing Education 31 (3), 230-239, 2009 | 85 | 2009 |
| Reflections on discriminant validity: Reexamining the Bove et al.(2009) findings E Shiu, SJ Pervan, LL Bove, SE Beatty Journal of Business Research 64 (5), 497-500, 2011 | 83 | 2011 |
| Exploring the determinants of the frugal shopper LL Bove, A Nagpal, ADS Dorsett Journal of Retailing and Consumer Services 16 (4), 291-297, 2009 | 81 | 2009 |
| Does “true” personal or service loyalty last? A longitudinal study LL Bove, LW Johnson Journal of Services Marketing 23 (3), 187-194, 2009 | 72 | 2009 |
| Restrict, clean and protect: signaling consumer safety during the pandemic and beyond LL Bove, S Benoit Journal of Service Management, 2020 | 69 | 2020 |
| Contributing to well-being: customer citizenship behaviors directed to service personnel R Garma, LL Bove Journal of Strategic Marketing 19 (7), 633-649, 2011 | 60 | 2011 |
| Value co-destruction: a typology of resource misintegration manifestations G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith Journal of Services Marketing, 2019 | 55 | 2019 |
| Understanding the plasmapheresis donor in a voluntary, nonremunerated environment LL Bove, T Bednall, B Masser, M Buzza Transfusion 51 (11), 2411-2424, 2011 | 55 | 2011 |
Les JohnsonProfessor in Marketing, Swinburne University of TechnologyVerified email at swin.edu.au
