| Emotional crisis communication TGLA Van der Meer, JWM Verhoeven Public Relations Review 40 (3), 526-536, 2014 | 216 | 2014 |
| Understanding the consequences of public social media use for work W Van Zoonen, JWM Verhoeven, R Vliegenthart European Management Journal 35 (5), 595-605, 2017 | 190 | 2017 |
| On store design and consumer motivation: Spatial control and arousal in the retail context TJL Van Rompay, K Tanja-Dijkstra, JWM Verhoeven, AF van Es Environment and Behavior 44 (6), 800-820, 2012 | 176 | 2012 |
| Webcare as an integrative tool for customer care, reputation management, and online marketing: A literature review G Van Noort, LM Willemsen, P Kerkhof, JWM Verhoeven Integrated communications in the postmodern era, 77-99, 2015 | 174 | 2015 |
| How employees use Twitter to talk about work: A typology of work-related tweets W Van Zoonen, JWM Verhoeven, R Vliegenthart Computers in Human Behavior 55, 329-339, 2016 | 157 | 2016 |
| Service validity and service reliability of search, experience and credence services: A scenario study M Galetzka, JWM Verhoeven, ATH Pruyn International Journal of Service Industry Management 17 (3), 271-283, 2006 | 132 | 2006 |
| Employees work-related social-media use: His master's voice W van Zoonen, TGLA van der Meer, JWM Verhoeven Public Relations Review 40 (5), 850-852, 2014 | 115 | 2014 |
| Social media’s dark side: Inducing boundary conflicts W van Zoonen, JWM Verhoeven, R Vliegenthart Journal of Managerial Psychology 31 (8), 1297-1311, 2016 | 114 | 2016 |
| Webcare als online reputatiemanagement: Het gebruik van webcarestrategieën en conversational human voice in Nederland, en de effecten hiervan op de corporate reputatie J Huibers, J Verhoeven Tijdschrift voor communicatiewetenschap 42 (2), 2014 | 94 | 2014 |
| Effects of apologies and crisis responsibility on corporate and spokesperson reputation JWM Verhoeven, JJ Van Hoof, H Ter Keurs, M Van Vuuren Public Relations Review 38 (3), 501-504, 2012 | 84 | 2012 |
| Damaged corporate reputation: Can celebrity Tweets repair it? ND Van Norel, PAM Kommers, JJ Van Hoof, JWM Verhoeven Computers in human behavior 36, 308-315, 2014 | 83 | 2014 |
| With or without you: Interactive effects of retail density and need for affiliation on shopping pleasure and spending TJL Van Rompay, J Krooshoop, JWM Verhoeven, ATH Pruyn Journal of business research 65 (8), 1126-1131, 2012 | 68 | 2012 |
| Self-censorship on internal social media: A case study of coworker communication behavior in a Danish bank VT Madsen, JWM Verhoeven International Journal of Strategic Communication 10 (5), 387-409, 2016 | 64 | 2016 |
| “Sharing is caring” Corporate social responsibility awareness explaining the relationship of information flow with affective commitment CL ter Hoeven, JWM Verhoeven Corporate Communications: An International Journal 18 (2), 264-279, 2013 | 64 | 2013 |
| Understanding work-related social media use: an extension of theory of planned behavior W Zoonen, JWM Verhoeven, WJL Elving International Journal of Management, Economics and Social Sciences 3 (4), 2014 | 60 | 2014 |
| The big idea of employees as strategic communicators in public relation VT Madsen, JWM Verhoeven Big ideas in public relations research and practice, 143-162, 2019 | 50 | 2019 |
| Understanding social media governance: seizing opportunities, staying out of trouble AC van den Berg, JWM Verhoeven Corporate Communications: An International Journal 22 (1), 149-164, 2017 | 48 | 2017 |
| The price facade: Symbolic and behavioral price cues in service environments JWM Verhoeven, TJL van Rompay, ATH Pruyn International Journal of Hospitality Management 28 (4), 604-611, 2009 | 45 | 2009 |
| Active employee communication roles in organizations: A framework for understanding and discussing communication role expectations J WM Verhoeven, V Thøis Madsen International Journal of Strategic Communication 16 (1), 91-110, 2022 | 26 | 2022 |
| Effects of Interior Color on Healthcare Consumers: A 360 degree Photo Simulation Experiment. JWM Verhoeven, ME Pieterse, ATH Pruyn Advances in consumer research 33 (1), 2006 | 26 | 2006 |
