A Parasuraman
A Parasuraman
Professor of Marketing, University of Miami
Verified email at miami.edu - Homepage
Title
Cited by
Cited by
Year
Servqual: A multiple-item scale for measuring consumer perc
A Parasuraman, VA Zeithaml, LL Berry
Journal of retailing 64 (1), 12, 1988
52734*1988
Services marketing: Integrating customer focus across the firm
VA Zeithaml, MJ Bitner, DD Gremler, A Pandit
Irwin/McGraw-Hill, 2000
19099*2000
The behavioral consequences of service quality
VA Zeithaml, LL Berry, A Parasuraman
Journal of marketing 60 (2), 31-46, 1996
145871996
Balancing Customer perceptions and expectations
V Zeithaml, A Parasuraman, L Berry
Ed. Free Press. EE. UU, 1990
8482*1990
Refinement and reassessment of the SERVQUAL scale
A Parasuraman, LL Berry, VA Zeithaml
Journal of retailing 67 (4), 420, 1991
70801991
Marketing services: Competing through quality
LL Berry, A Parasuraman
Simon and Schuster, 2004
55722004
ES-QUAL: A multiple-item scale for assessing electronic service quality
A Parasuraman, VA Zeithaml, A Malhotra
Journal of service research 7 (3), 213-233, 2005
44342005
The nature and determinants of customer expectations of service
VA Zeithaml, LL Berry, A Parasuraman
Journal of the academy of Marketing Science 21 (1), 1-12, 1993
39291993
Service quality delivery through web sites: a critical review of extant knowledge
VA Zeithaml, A Parasuraman, A Malhotra
Journal of the academy of marketing science 30 (4), 362-375, 2002
32112002
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
J Baker, A Parasuraman, D Grewal, GB Voss
Journal of marketing 66 (2), 120-141, 2002
28472002
Communication and control processes in the delivery of service quality
VA Zeithaml, LL Berry, A Parasuraman
Journal of marketing 52 (2), 35-48, 1988
27031988
Service quality, profitability, and the economic worth of customers: what we know and what we need to learn
VA Zeithaml
Journal of the academy of marketing science 28 (1), 67-85, 2000
26072000
The impact of technology on the quality-value-loyalty chain: a research agenda
A Parasuraman, D Grewal
Journal of the academy of marketing science 28 (1), 168-174, 2000
25552000
Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria
A Parasuraman, VA Zeithaml, LL Berry
Journal of retailing 70 (3), 201-230, 1994
25511994
Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies
A Parasuraman
Journal of service research 2 (4), 307-320, 2000
25322000
Understanding customer expectations of service
A Parasuraman, LL Berry, VA Zeithaml
Sloan management review 32 (3), 39-48, 1991
25321991
Customer experience creation: Determinants, dynamics and management strategies
PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ...
Journal of retailing 85 (1), 31-41, 2009
24352009
The influence of store environment on quality inferences and store image
J Baker, D Grewal, A Parasuraman
Journal of the academy of marketing science 22 (4), 328-339, 1994
20841994
Reflections on gaining competitive advantage through customer value
A Parasuraman
Journal of the Academy of marketing Science 25 (2), 154, 1997
14711997
Marketing research
A Parasuraman, D Grewal, R Krishnan
Cengage Learning, 2006
13732006
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