Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia K Kueh, B Ho Voon Managing Service Quality: An International Journal 17 (6), 656-680, 2007 | 330 | 2007 |
Linking a service‐driven market orientation to service quality BH Voon Managing Service Quality: An International Journal 16 (6), 595-619, 2006 | 212 | 2006 |
Service environment of restaurants: findings from the youth customers BH Voon Journal of ASIAN behavioural studies 2 (2), 67-77, 2017 | 137 | 2017 |
SERVMO: A measure for service-driven market orientation in higher education BH Voon Journal of marketing for higher education 17 (2), 216-237, 2008 | 90 | 2008 |
Improving the Service Operations of Fast-food Restaurants A Kanyana, L Ngana, BH Voon Procedia-Social and Behavioral Sciences 224, 190-198, 2016 | 85 | 2016 |
Role of service environment for restaurants: the youth customers’ perspective BH Voon Procedia-Social and Behavioral Sciences 38, 388-395, 2012 | 84 | 2012 |
Measuring and managing franchisee satisfaction: a study of academic franchising F Abdullah, M Rashidee Alwi, N Lee, V Boo Ho Journal of Modelling in management 3 (2), 182-199, 2008 | 82 | 2008 |
Developing a HospiSE scale for hospital service excellence B Ho Voon, F Abdullah, N Lee, K Kueh International Journal of Quality & Reliability Management 31 (3), 261-280, 2014 | 75 | 2014 |
Sports service quality for event venues: evidence from Malaysia B Ho Voon, N Lee, D Murray Sport, Business and Management: An International Journal 4 (2), 125-141, 2014 | 42 | 2014 |
Components of customer emotional experience with halal food establishments HA Tama, BH Voon Procedia-Social and Behavioral Sciences 121, 272-280, 2014 | 41 | 2014 |
IDENTIFYING DIMENSIONS OF TOURIST SATISFACTION FOR A CULTURAL DESTINATION: THE CASE OF LONGHOUSES IN SARAWAK (BORNEO). BH Voon, N Lee International Journal of Business & Society 10 (2), 2009 | 39 | 2009 |
Identifying the dimensions for culture of excellence in higher education NA Rahman, BH Voon, A Firdaus Procedia-Social and Behavioral Sciences 224, 84-92, 2016 | 26 | 2016 |
To explain and to predict: analysis of opportunity recognition on the relationship between personal factors, environmental factors and entrepreneurs' performance MA Alim, KL Tan, TW Jee, BH Voon, MJ Hossain, MU Mia Asia-Pacific Journal of Business Administration 15 (5), 772-794, 2023 | 25 | 2023 |
Identifying and validating dimensions of service quality for the banking industry in Malaysia JVA Firdaus Abdullah, BH Voon Journal of Global Business and Economics 1 (1), 79-97, 2010 | 24 | 2010 |
Exploring the Dimensions of Contract Manufacturing Service Quality for the F&B Industry ZA Rahima, BH Voon, R Mahdic Procedia-Social and Behavioral Sciences 224, 76-83, 2016 | 21 | 2016 |
Linking service climate to organisational performance: Evidence from Sarawak BH Voon, J Hamali, J Tangkau International Journal of Business and Society 10 (1), 18, 2009 | 21 | 2009 |
Homestay service experience for tourist satisfaction and sustainability amidst COVID-19 Challenges BH Voon, TW Jee, C Joseph, MI Hamzah, PM Jussem, AK Teo International Journal of Business and Society 23 (2), 1127-1146, 2022 | 20 | 2022 |
Switching intention, WOM and quality of public transport services: A case of the Kuala Lumpur conurbation MI Hamzah, SN Wahab, MH Abd Rashid, BH Voon Multimodal Transportation 2 (3), 100082, 2023 | 18 | 2023 |
Human service matters: A cross-national study in restaurant industry BH Voon, J de Jager, K Chitra, K Kueh, PM Jussem Asian Journal of Business Research ISSN 1178 (8933), 125-135, 2013 | 18 | 2013 |
Market orientation of individuals: A study on the remisiers in Malaysia BH Voon, P Niden, S Johneny Proceedings of the Annual Summit on Business and Entrepreneurial Studies …, 2011 | 16 | 2011 |