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Boo Ho Voon
Boo Ho Voon
Professor (Marketing), Universiti Teknologi MARA (UiTM), Malaysia
Verified email at uitm.edu.my - Homepage
Title
Cited by
Cited by
Year
Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia
K Kueh, B Ho Voon
Managing Service Quality: An International Journal 17 (6), 656-680, 2007
3302007
Linking a service‐driven market orientation to service quality
BH Voon
Managing Service Quality: An International Journal 16 (6), 595-619, 2006
2122006
Service environment of restaurants: findings from the youth customers
BH Voon
Journal of ASIAN behavioural studies 2 (2), 67-77, 2017
1372017
SERVMO: A measure for service-driven market orientation in higher education
BH Voon
Journal of marketing for higher education 17 (2), 216-237, 2008
902008
Improving the Service Operations of Fast-food Restaurants
A Kanyana, L Ngana, BH Voon
Procedia-Social and Behavioral Sciences 224, 190-198, 2016
852016
Role of service environment for restaurants: the youth customers’ perspective
BH Voon
Procedia-Social and Behavioral Sciences 38, 388-395, 2012
842012
Measuring and managing franchisee satisfaction: a study of academic franchising
F Abdullah, M Rashidee Alwi, N Lee, V Boo Ho
Journal of Modelling in management 3 (2), 182-199, 2008
822008
Developing a HospiSE scale for hospital service excellence
B Ho Voon, F Abdullah, N Lee, K Kueh
International Journal of Quality & Reliability Management 31 (3), 261-280, 2014
752014
Sports service quality for event venues: evidence from Malaysia
B Ho Voon, N Lee, D Murray
Sport, Business and Management: An International Journal 4 (2), 125-141, 2014
422014
Components of customer emotional experience with halal food establishments
HA Tama, BH Voon
Procedia-Social and Behavioral Sciences 121, 272-280, 2014
412014
IDENTIFYING DIMENSIONS OF TOURIST SATISFACTION FOR A CULTURAL DESTINATION: THE CASE OF LONGHOUSES IN SARAWAK (BORNEO).
BH Voon, N Lee
International Journal of Business & Society 10 (2), 2009
392009
Identifying the dimensions for culture of excellence in higher education
NA Rahman, BH Voon, A Firdaus
Procedia-Social and Behavioral Sciences 224, 84-92, 2016
262016
To explain and to predict: analysis of opportunity recognition on the relationship between personal factors, environmental factors and entrepreneurs' performance
MA Alim, KL Tan, TW Jee, BH Voon, MJ Hossain, MU Mia
Asia-Pacific Journal of Business Administration 15 (5), 772-794, 2023
252023
Identifying and validating dimensions of service quality for the banking industry in Malaysia
JVA Firdaus Abdullah, BH Voon
Journal of Global Business and Economics 1 (1), 79-97, 2010
242010
Exploring the Dimensions of Contract Manufacturing Service Quality for the F&B Industry
ZA Rahima, BH Voon, R Mahdic
Procedia-Social and Behavioral Sciences 224, 76-83, 2016
212016
Linking service climate to organisational performance: Evidence from Sarawak
BH Voon, J Hamali, J Tangkau
International Journal of Business and Society 10 (1), 18, 2009
212009
Homestay service experience for tourist satisfaction and sustainability amidst COVID-19 Challenges
BH Voon, TW Jee, C Joseph, MI Hamzah, PM Jussem, AK Teo
International Journal of Business and Society 23 (2), 1127-1146, 2022
202022
Switching intention, WOM and quality of public transport services: A case of the Kuala Lumpur conurbation
MI Hamzah, SN Wahab, MH Abd Rashid, BH Voon
Multimodal Transportation 2 (3), 100082, 2023
182023
Human service matters: A cross-national study in restaurant industry
BH Voon, J de Jager, K Chitra, K Kueh, PM Jussem
Asian Journal of Business Research ISSN 1178 (8933), 125-135, 2013
182013
Market orientation of individuals: A study on the remisiers in Malaysia
BH Voon, P Niden, S Johneny
Proceedings of the Annual Summit on Business and Entrepreneurial Studies …, 2011
162011
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