Follow
Boo Ho Voon
Boo Ho Voon
Professor (Marketing), Universiti Teknologi MARA (UiTM), Malaysia
Verified email at uitm.edu.my - Homepage
Title
Cited by
Cited by
Year
Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia
K Kueh, BH Voon
Managing Service Quality: An International Journal, 2007
2922007
Linking a service‐driven market orientation to service quality
BH Voon
Managing Service Quality: An International Journal, 2006
1992006
Service environment of restaurants: findings from the youth customers
BH Voon
Journal of ASIAN behavioural studies 2 (2), 67-77, 2017
1092017
SERVMO: A measure for service-driven market orientation in higher education
BH Voon
Journal of marketing for higher education 17 (2), 216-237, 2008
732008
Measuring and managing franchisee satisfaction: a study of academic franchising
F Abdullah, MR Alwi, N Lee, VB Ho
Journal of Modelling in management, 2008
672008
Role of service environment for restaurants: the youth customers’ perspective
BH Voon
Procedia-Social and Behavioral Sciences 38, 388-395, 2012
612012
Developing a HospiSE scale for hospital service excellence
BH Voon, F Abdullah, N Lee, K Kueh
International Journal of Quality & Reliability Management, 2014
602014
Improving the Service Operations of Fast-food Restaurants
A Kanyana, L Ngana, BH Voon
Procedia-Social and Behavioral Sciences 224, 190-198, 2016
422016
Sports service quality for event venues: evidence from Malaysia
BH Voon, N Lee, D Murray
Sport, Business and Management: An International Journal, 2014
342014
IDENTIFYING DIMENSIONS OF TOURIST SATISFACTION FOR A CULTURAL DESTINATION: THE CASE OF LONGHOUSES IN SARAWAK (BORNEO).
BH Voon, N Lee
International Journal of Business & Society 10 (2), 2009
312009
Components of customer emotional experience with halal food establishments
HA Tama, BH Voon
Procedia-Social and Behavioral Sciences 121, 272-280, 2014
282014
Identifying the dimensions for culture of excellence in higher education
NA Rahman, BH Voon, A Firdaus
Procedia-Social and Behavioral Sciences 224, 84-92, 2016
182016
Identifying and validating dimensions of service quality for the banking industry in Malaysia
JVA Firdaus Abdullah, BH Voon
Journal of Global Business and Economics 1 (1), 79-97, 2010
172010
Linking service climate to organisational performance: Evidence from Sarawak
BH Voon, J Hamali, J Tangkau
International Journal of Business and Society 10 (1), 18, 2009
172009
Human service matters: A cross-national study in restaurant industry
BH Voon, J de Jager, K Chitra, K Kueh, PM Jussem
Asian Journal of Business Research ISSN 1178 (8933), 125-135, 2013
162013
Market orientation of individuals: A study on the remisiers in Malaysia
BH Voon, P Niden, S Johneny
Proceedings of the Annual Summit on Business and Entrepreneurial Studies …, 2011
142011
Exploring the Dimensions of Contract Manufacturing Service Quality for the F&B Industry
ZA Rahima, BH Voon, R Mahdic
Procedia-Social and Behavioral Sciences 224, 76-83, 2016
132016
Customers’ perception of restaurant service quality: evidence from Malaysia/Voon Boo Ho...[et al.]
BH Voon, KMK Kueh, L Unggah, R Chali
Social and Management Research Journal (SMRJ) 6 (1), 33-50, 2009
102009
China Tourists’ Experiences with Longhouse Homestays in Sarawak
L Wang, M Hu, Z Guo, P Sun, F Geng, BH Voon
International Journal of Service Management and Sustainability 4 (2), 25-50, 2020
92020
Socio-environmental dimensions of tourist service experience in homestays
BH Voon, J Hamali, PM Jussem, AK Teo, A Kanyan
GEOMATE Journal 12 (34), 96-100, 2017
72017
The system can't perform the operation now. Try again later.
Articles 1–20