Alexander Buoye
Alexander Buoye
Associate Professor of Marketing at St. John's University
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Cited by
Cited by
Data-driven services marketing in a connected world
V Kumar, V Chattaraman, C Neghina, B Skiera, L Aksoy, A Buoye, ...
Journal of Service Management 24 (3), 330-352, 2013
A five-component customer commitment model: implications for repurchase intentions in goods and services industries
TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal
Journal of Service Research 18 (4), 433-450, 2015
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
The high price of customer satisfaction
T Keiningham, S Gupta, L Aksoy, A Buoye
MIT Sloan Management Review 55 (3), 37, 2014
Perceptions are relative
TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ...
Journal of Service Management, 2015
Customer loyalty isn’t enough. Grow your share of wallet
TL Keiningham, L Aksoy, A Buoye, B Cooil
Harvard Business Review 89 (10), 29-31, 2011
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing, 2017
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Larivière, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
Can we talk? The impact of willingness to recommend on a new-to-market service brand extension within a social network
L Aksoy, A Buoye, B Cooil, TL Keiningham, DD Paul, C Volinsky
Journal of Service Research 14 (3), 355-371, 2011
The wallet allocation rule: Winning the battle for share
TL Keiningham, L Aksoy, L Williams, AJ Buoye
John Wiley & Sons, 2015
The cumulative effect of satisfaction with discrete transactions on share of wallet
TL Keiningham, L Aksoy, EC Malthouse, B Lariviere, A Buoye
Journal of Service Management, 2014
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully
Tourism Management 80, 104106, 2020
Signals, symbols, and vibes: An exercise in cross-cultural interaction
DJ Myers, AJ Buoye, J McDermott, DE Strickler, RG Ryman
Teaching Sociology 29 (1), 95-101, 2001
An examination of relative satisfaction and share of wallet: investigating the impact of country and customer characteristics
AJ Buoye
Journal of Service Theory and Practice, 2016
Capitalizing on the extra curriculum: Participation, peer influence, and academic achievement
AJ Buoye
University of Notre Dame, 2004
It's not your score that matters: the importance of relative metrics
TL Keiningham, L Aksoy, A De Keyser, B Lariviére, A Buoye, L Williams
Handbook of service marketing research, 2014
Competitive context is everything: Moving from absolute to relative metrics
TL Keiningham, A Buoye, J Ball
Global Economics and Management Review 20 (2), 18-25, 2015
Why a loyal customer isn’t always a profitable one
T Keningham, L Aksoy, A Buoye, L Williams
The Wall Street Journal, 2009
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
A Buoye, YK Loureiro, S Kabadayi, MG Nejad, TL Keiningham, L Aksoy, ...
Journal of Service Management, 2016
Relative value and customer choice in loan decisions: An application of the wallet allocation rule
L Aksoy, TL Keiningham, A Buoye, J Ball
Journal of Creating Value 2 (1), 92-108, 2016
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