Johra Fatima
Johra Fatima
Senior Lecturer, University of Canberra
Verified email at canberra.edu.au - Homepage
Title
Cited by
Cited by
Year
Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence
HUZ Khan, M Azizul Islam, JK Fatima, K Ahmed
Social responsibility journal 7 (3), 347-362, 2011
1862011
Service quality and satisfaction in the banking sector
JK Fatima, MA Razzaque
International Journal of Quality & Reliability Management 31 (4), 367-379, 2014
782014
Roles of trust on rapport and satisfaction in services
JK Fatima, MA Razzaque
Asia pacific journal of marketing and logistics 26 (4), 566-578, 2014
332014
Roles of customer involvement in rapport and satisfaction
JK Fatima, MA Razzaque
Asia Pacific Journal of Marketing and Logistics 25 (3), 452-471, 2013
282013
Environmental knowledge and behavioural outcomes of tourism students in Australia: Towards testing a range of mediation and moderated mediation effects
JK Fatima, HZ Khan, E Goh
Environmental Education Research 22 (5), 747-764, 2016
262016
Reversing the dependency-trust relationship in B2C services
JK Fatima, RD Mascio
Journal of Retailing and Consumer Services 41 (March), 1-10, 2018
212018
Role of innovativeness and self-efficacy in tourism m-learning
JK Fatima, P Ghandforoush, M Khan, RD Mascio
Tourism Review 72 (3), 2017
212017
Perception Analysis of Balanced Scorecard-An Application Over Multi-National Corporation in Bangladesh
ANA Ishtiaque, HUZ Khan, S Akter, JK Fatima
20*2008
Modelling roles of commitment on rapport and satisfaction
JK Fatima, MA Razzaque, R Di Mascio
International Journal of Bank Marketing, 2015
172015
Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh
HUZ Khan, A Mohobbot, JK Fatima
172014
Intellectual capital reporting practices: evidence from Bangladesh
HUZ Khan
Dhaka University Journal of Business Studies 29 (1), 23-45, 2008
132008
Mobile learning adoption for tourism education in a developing country
JK Fatima, P Ghandforoush, M Khan, RD Mascio
Current issues in Tourism 22 (4), 420-427, 2019
122019
Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator
JK Fatima, RD Mascio, R Johns
Psychology and Marketing 35 (6), 443-453, 2018
112018
Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh
J Fatima, M Razzaque
Journal of business and policy research 7 (2), 135-146, 2012
112012
Modelling satisfaction-commitment relationship in developing country context
JK Fatima, MA Razzaque, R Di Mascio
International Journal of Quality & Reliability Management, 2016
102016
Understanding the role of service quality, customer involvement and rapport on overall satisfaction in Bangladesh banking service
J Fatima, M Razzaque
Australian and New Zealand Marketing Academy (ANZMAC) Conference 2010-Doing …, 2010
72010
A proposed model of customeremployee interactions leading to overall customer satisfaction: University of New South Wales
JK Fatima
72009
The role of identification in frontline employee decision-making
RD Mascio, JK Fatima
Journal of Retailing and Consumer Services 43 (July), 131-138, 2018
52018
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
JK Fatima, RD Mascio, P Sharma
Journal of Retailing and Consumer Services 53 (March), 2020
42020
Synchronizing relational benefits with customer commitment profiles
JK Fatima, RD Mascio
Journal of Strategic Marketing 28 (4), 366-378, 2020
42020
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Articles 1–20