Johra Fatima
Johra Fatima
Senior Lecturer, University of Canberra
Verified email at canberra.edu.au - Homepage
Title
Cited by
Cited by
Year
Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence
HUZ Khan, M Azizul Islam, JK Fatima, K Ahmed
Social responsibility journal 7 (3), 347-362, 2011
1562011
Service quality and satisfaction in the banking sector
JK Fatima, MA Razzaque
International Journal of Quality & Reliability Management 31 (4), 367-379, 2014
672014
Roles of customer involvement in rapport and satisfaction
JK Fatima, MA Razzaque
Asia Pacific Journal of Marketing and Logistics 25 (3), 452-471, 2013
242013
Roles of trust on rapport and satisfaction in services
JK Fatima, MA Razzaque
Asia pacific journal of marketing and logistics 26 (4), 566-578, 2014
222014
Environmental knowledge and behavioural outcomes of tourism students in Australia: towards testing a range of mediation and moderated mediation effects
JK Fatima, HZ Khan, E Goh
Environmental Education Research 22 (5), 747-764, 2016
202016
Perception Analysis of Balanced Scorecard-An Application Over Multi-National Corporation in Bangladesh
ANA Ishtiaque, HUZ Khan, S Akter, JK Fatima
18*2008
Reversing the dependency-trust relationship in B2C services
JK Fatima, RD Mascio
Journal of Retailing and Consumer Services 41 (March), 1-10, 2018
152018
Modelling roles of commitment on rapport and satisfaction
JK Fatima, MA Razzaque, R Di Mascio
International Journal of Bank Marketing, 2015
142015
Mobile learning adoption for tourism education in a developing country
JK Fatima, P Ghandforoush, M Khan, RD Mascio
Current issues in Tourism 22 (4), 420-427, 2019
112019
Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh
J Fatima, M Razzaque
Journal of business and policy research 7 (2), 135-146, 2012
112012
Intellectual capital reporting practices: evidence from Bangladesh
HUZ Khan
Dhaka University Journal of Business Studies 29 (1), 23-45, 2008
112008
Role of innovativeness and self-efficacy in tourism m-learning
JK Fatima, P Ghandforoush, M Khan, RD Mascio
Tourism Review 72 (3), 2017
102017
Modelling satisfaction-commitment relationship in developing country context
JK Fatima, MA Razzaque, R Di Mascio
International Journal of Quality & Reliability Management, 2016
82016
Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh
HUZ Khan, A Mohobbot, JK Fatima
82014
Understanding the role of service quality, customer involvement and rapport on overall satisfaction in Bangladesh banking service
JK Fatima, MA Razzaque
2010 Australian and New Zealand Academy Conference, University of Canterbury …, 2010
72010
A proposed model of customeremployee interactions leading to overall customer satisfaction: University of New South Wales
JK Fatima
62009
Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator
JK Fatima, RD Mascio, R Johns
Psychology and Marketing 35 (6), 443-453, 2018
42018
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
JK Fatima, RD Mascio, P Sharma
Journal of Retailing and Consumer Services 53 (March), 2020
32020
Synchronizing relational benefits with customer commitment profiles
JK Fatima, RD Mascio
Journal of Strategic Marketing 28 (4), 366-378, 2020
22020
Mediation effects of service features on rapport–dependency link in emerging market
JK Fatima, RD Mascio, R Johns, A Quazi
Journal of Service Theory and Practice 29 (5/6), 639-660, 2019
12019
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