| Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence HUZ Khan, M Azizul Islam, JK Fatima, K Ahmed Social responsibility journal 7 (3), 347-362, 2011 | 156 | 2011 |
| Service quality and satisfaction in the banking sector JK Fatima, MA Razzaque International Journal of Quality & Reliability Management 31 (4), 367-379, 2014 | 67 | 2014 |
| Roles of customer involvement in rapport and satisfaction JK Fatima, MA Razzaque Asia Pacific Journal of Marketing and Logistics 25 (3), 452-471, 2013 | 24 | 2013 |
| Roles of trust on rapport and satisfaction in services JK Fatima, MA Razzaque Asia pacific journal of marketing and logistics 26 (4), 566-578, 2014 | 22 | 2014 |
| Environmental knowledge and behavioural outcomes of tourism students in Australia: towards testing a range of mediation and moderated mediation effects JK Fatima, HZ Khan, E Goh Environmental Education Research 22 (5), 747-764, 2016 | 20 | 2016 |
| Perception Analysis of Balanced Scorecard-An Application Over Multi-National Corporation in Bangladesh ANA Ishtiaque, HUZ Khan, S Akter, JK Fatima | 18* | 2008 |
| Reversing the dependency-trust relationship in B2C services JK Fatima, RD Mascio Journal of Retailing and Consumer Services 41 (March), 1-10, 2018 | 15 | 2018 |
| Modelling roles of commitment on rapport and satisfaction JK Fatima, MA Razzaque, R Di Mascio International Journal of Bank Marketing, 2015 | 14 | 2015 |
| Mobile learning adoption for tourism education in a developing country JK Fatima, P Ghandforoush, M Khan, RD Mascio Current issues in Tourism 22 (4), 420-427, 2019 | 11 | 2019 |
| Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh J Fatima, M Razzaque Journal of business and policy research 7 (2), 135-146, 2012 | 11 | 2012 |
| Intellectual capital reporting practices: evidence from Bangladesh HUZ Khan Dhaka University Journal of Business Studies 29 (1), 23-45, 2008 | 11 | 2008 |
| Role of innovativeness and self-efficacy in tourism m-learning JK Fatima, P Ghandforoush, M Khan, RD Mascio Tourism Review 72 (3), 2017 | 10 | 2017 |
| Modelling satisfaction-commitment relationship in developing country context JK Fatima, MA Razzaque, R Di Mascio International Journal of Quality & Reliability Management, 2016 | 8 | 2016 |
| Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh HUZ Khan, A Mohobbot, JK Fatima | 8 | 2014 |
| Understanding the role of service quality, customer involvement and rapport on overall satisfaction in Bangladesh banking service JK Fatima, MA Razzaque 2010 Australian and New Zealand Academy Conference, University of Canterbury …, 2010 | 7 | 2010 |
| A proposed model of customeremployee interactions leading to overall customer satisfaction: University of New South Wales JK Fatima | 6 | 2009 |
| Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator JK Fatima, RD Mascio, R Johns Psychology and Marketing 35 (6), 443-453, 2018 | 4 | 2018 |
| Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness JK Fatima, RD Mascio, P Sharma Journal of Retailing and Consumer Services 53 (March), 2020 | 3 | 2020 |
| Synchronizing relational benefits with customer commitment profiles JK Fatima, RD Mascio Journal of Strategic Marketing 28 (4), 366-378, 2020 | 2 | 2020 |
| Mediation effects of service features on rapport–dependency link in emerging market JK Fatima, RD Mascio, R Johns, A Quazi Journal of Service Theory and Practice 29 (5/6), 639-660, 2019 | 1 | 2019 |
Mohammed RazzaqueUniversity of New South WalesVerified email at unsw.edu.au
