An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality M Scerri, R Presbury, E Goh Journal of Hospitality and Tourism Management 45, 143-151, 2020 | 62 | 2020 |
“I study accounting because I have to”: An exploratory study of hospitality students’ attitudes toward accounting education E Goh, M Scerri Journal of Hospitality & Tourism Education 28 (2), 85-94, 2016 | 52 | 2016 |
Airbnb Superhosts' talk in commercial homes MA Scerri, R Presbury Annals of Tourism Research 80, 102827, 2020 | 44 | 2020 |
A grounded theory model of service language in Australia's luxury hotels MA Scerri, JM Jenkins, G Lovell Journal of Hospitality and Tourism Management 33, 82-92, 2017 | 26 | 2017 |
Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce A Manfreda, A Bisson, C Lee, M Scerri, R Presbury Journal of Hospitality and Tourism Management 58, 115-128, 2024 | 6 | 2024 |
Contextual factors influencing talk in Australian residential aged care MA Scerri, R Presbury Journal of Health Organization and Management 35 (5), 643-658, 2021 | 4 | 2021 |
The language of service in Australia's luxury hotels: a grounded theory approach MA Scerri Southern Cross University., 2014 | 4 | 2014 |
Spoken service language for customer well-being in a transformative service context: residential aged care MA Scerri, R Presbury Journal of Service Theory and Practice, 2024 | 3 | 2024 |
Blending environmental management and service quality in five-star hotels: A conceptual model design M Scerri, G Lovell CAUTHE (21st: 2011: Adelaide, S. Aust.), 707-723, 2011 | 3 | 2011 |
“Band-aid teaching”: Exploring emergency remote teaching experiences of hospitality educators through an affective lens C Lee, A Manfreda, A Bisson, M Scerri, R Presbury Journal of Hospitality and Tourism Management 57, 327-338, 2023 | 2 | 2023 |
The Power of Words: A Case Study of Service Language in an Australian Five-Star Hotel M Scerri, R Presbury Case Based Research in Tourism, Travel, Hospitality and Events, 117-133, 2022 | 2 | 2022 |
Service Language M Scerri Encyclopedia of Tourism Management and Marketing, 2022 | 2 | 2022 |
Inclusive Service Delivery M Scerri, R Presbury Encyclopaedia of Tourism Management and Marketing, 2022 | 2 | 2022 |
Talk and interaction in the commercial Australian home: A multiple case study of Airbnb host behaviour M Scerri CAUTHE 29th Annual Conference Proceedings: Sustainability of Tourism …, 2019 | 1 | 2019 |
‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel M Scerri, R Presbury Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific …, 2024 | | 2024 |
The Spontaneous Volunteer Who Became the People’s Hero R Presbury, M Scerri, C Lee Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific …, 2024 | | 2024 |
Exploring the relationship between digital leadership and job satisfaction: Perspectives of frontline millennial hotel employees T Newkirk, M Scerri, S Pawson CAUTHE 2024 Conference Proceedings: Diverse Voices: Creating Change in …, 2024 | | 2024 |
Leadership in the hotel sector: A continuous journey of learning from experiences M Vera, R Presbury, M Scerri, S Pawson CAUTHE 2024 Conference Proceedings: Diverse Voices: Creating Change in …, 2024 | | 2024 |
Inclusive education for people with disability: Leveraging insights from hospitality social enterprise and industry-led innovations. M Scerri, A Manfreda, O Junek THE-ICE 17th IPoE Forum 2024, 2024 | | 2024 |
Aligning AI Bot Personalities with Hotel Brand Identities: An Exploratory Study of Guest Perceptions S Rodwell, M Scerri International Summit on AI-Driven Education and Management Excellence, 2024 | | 2024 |