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Madalyn A Scerri
Madalyn A Scerri
Lecturer, Blue Mountains International Hotel Management School at Torrens University Australia
Verified email at laureate.edu.au
Title
Cited by
Cited by
Year
An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality
M Scerri, R Presbury, E Goh
Journal of Hospitality and Tourism Management 45, 143-151, 2020
622020
“I study accounting because I have to”: An exploratory study of hospitality students’ attitudes toward accounting education
E Goh, M Scerri
Journal of Hospitality & Tourism Education 28 (2), 85-94, 2016
522016
Airbnb Superhosts' talk in commercial homes
MA Scerri, R Presbury
Annals of Tourism Research 80, 102827, 2020
442020
A grounded theory model of service language in Australia's luxury hotels
MA Scerri, JM Jenkins, G Lovell
Journal of Hospitality and Tourism Management 33, 82-92, 2017
262017
Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce
A Manfreda, A Bisson, C Lee, M Scerri, R Presbury
Journal of Hospitality and Tourism Management 58, 115-128, 2024
62024
Contextual factors influencing talk in Australian residential aged care
MA Scerri, R Presbury
Journal of Health Organization and Management 35 (5), 643-658, 2021
42021
The language of service in Australia's luxury hotels: a grounded theory approach
MA Scerri
Southern Cross University., 2014
42014
Spoken service language for customer well-being in a transformative service context: residential aged care
MA Scerri, R Presbury
Journal of Service Theory and Practice, 2024
32024
Blending environmental management and service quality in five-star hotels: A conceptual model design
M Scerri, G Lovell
CAUTHE (21st: 2011: Adelaide, S. Aust.), 707-723, 2011
32011
“Band-aid teaching”: Exploring emergency remote teaching experiences of hospitality educators through an affective lens
C Lee, A Manfreda, A Bisson, M Scerri, R Presbury
Journal of Hospitality and Tourism Management 57, 327-338, 2023
22023
The Power of Words: A Case Study of Service Language in an Australian Five-Star Hotel
M Scerri, R Presbury
Case Based Research in Tourism, Travel, Hospitality and Events, 117-133, 2022
22022
Service Language
M Scerri
Encyclopedia of Tourism Management and Marketing, 2022
22022
Inclusive Service Delivery
M Scerri, R Presbury
Encyclopaedia of Tourism Management and Marketing, 2022
22022
Talk and interaction in the commercial Australian home: A multiple case study of Airbnb host behaviour
M Scerri
CAUTHE 29th Annual Conference Proceedings: Sustainability of Tourism …, 2019
12019
‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel
M Scerri, R Presbury
Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific …, 2024
2024
The Spontaneous Volunteer Who Became the People’s Hero
R Presbury, M Scerri, C Lee
Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific …, 2024
2024
Exploring the relationship between digital leadership and job satisfaction: Perspectives of frontline millennial hotel employees
T Newkirk, M Scerri, S Pawson
CAUTHE 2024 Conference Proceedings: Diverse Voices: Creating Change in …, 2024
2024
Leadership in the hotel sector: A continuous journey of learning from experiences
M Vera, R Presbury, M Scerri, S Pawson
CAUTHE 2024 Conference Proceedings: Diverse Voices: Creating Change in …, 2024
2024
Inclusive education for people with disability: Leveraging insights from hospitality social enterprise and industry-led innovations.
M Scerri, A Manfreda, O Junek
THE-ICE 17th IPoE Forum 2024, 2024
2024
Aligning AI Bot Personalities with Hotel Brand Identities: An Exploratory Study of Guest Perceptions
S Rodwell, M Scerri
International Summit on AI-Driven Education and Management Excellence, 2024
2024
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