| An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality M Scerri, R Presbury, E Goh Journal of Hospitality and Tourism Management 45, 143-151, 2020 | 46 | 2020 |
| “I study accounting because I have to”: An exploratory study of hospitality students’ attitudes toward accounting education E Goh, M Scerri Journal of Hospitality & Tourism Education 28 (2), 85-94, 2016 | 46 | 2016 |
| Airbnb Superhosts' talk in commercial homes MA Scerri, R Presbury Annals of Tourism Research 80, 102827, 2020 | 36 | 2020 |
| A grounded theory model of service language in Australia's luxury hotels MA Scerri, JM Jenkins, G Lovell Journal of hospitality and tourism management 33, 82-92, 2017 | 18 | 2017 |
| Contextual factors influencing talk in Australian residential aged care MA Scerri, R Presbury Journal of Health Organization and Management 35 (5), 643-658, 2021 | 4 | 2021 |
| The language of service in Australia's luxury hotels: a grounded theory approach MA Scerri Southern Cross University, 2014 | 4 | 2014 |
| Blending environmental management and service quality in five-star hotels: A conceptual model design M Scerri, G Lovell CAUTHE (21st: 2011: Adelaide, S. Aust.), 707-723, 2011 | 3 | 2011 |
| Service Language M Scerri Encyclopedia of Tourism Management and Marketing, 2022 | 1 | 2022 |
| Inclusive Service Delivery M Scerri, R Presbury Encyclopaedia of Tourism Management and Marketing, 2022 | 1 | 2022 |
| Talk and interaction in the commercial Australian home: A multiple case study of Airbnb host behaviour M Scerri CAUTHE 29th Annual Conference Proceedings: Sustainability of Tourism …, 2019 | 1 | 2019 |
| Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce A Manfreda, A Bisson, C Lee, M Scerri, R Presbury Journal of Hospitality and Tourism Management 58, 115-128, 2024 | | 2024 |
| Spoken service language for customer well-being in a transformative service context: residential aged care MA Scerri, R Presbury Journal of Service Theory and Practice, 2024 | | 2024 |
| “Band-aid teaching”: Exploring emergency remote teaching experiences of hospitality educators through an affective lens C Lee, A Manfreda, A Bisson, M Scerri, R Presbury Journal of Hospitality and Tourism Management 57, 327-338, 2023 | | 2023 |
| The teaching of hospitableness: moderators and enablers for face-to-face and online teaching A Bisson, C Lee, A Manfreda, M Scerri, R Presbury CAUTHE 2023: West, East, South, North: Redirecting Research in Tourism …, 2023 | | 2023 |
| Special issue on CAUTHE 2021 conference M Scerri, B McKercher Journal of Hospitality and Tourism Management 50, 389, 2022 | | 2022 |
| The Power of Words: A Case Study of Service Language in an Australian Five-Star Hotel M Scerri, R Presbury Case Based Research in Tourism, Travel, Hospitality and Events, 117-133, 2022 | | 2022 |
| Lessons learned: Applying constructivist grounded theory to explore robotic customer service in hotels S Rodwell, MA Scerri, JJ Beilby CAUTHE 2021 Conference Online: Transformations in Uncertain Times: Future …, 2021 | | 2021 |
| The paradox of leading a multi-generational workforce in the hotel sector MV Laime, R Presbury, S Pawson, M Scerri CAUTHE 30th Annual Conference: 20: 20 Vision: New Perspectives on the …, 2020 | | 2020 |
| Mentoring for Quality Enhancement and Fostering Industry-Ready Graduates in Higher Education R Presbury, MA Scerri Quality Management Principles and Policies in Higher Education, 263-286, 2020 | | 2020 |
| Robotic customer service acceptance in the hotel environment: What are hotel guests' perspectives on robotic customer service experiences? S Rodwell, M Scerri, J Beilby CAUTHE (29th: 2019: Cairns, QLD, 571-573, 2019 | | 2019 |
