Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions L Dubé, K Menon International Journal of Service Industry Management 11 (3), 287-304, 2000 | 475 | 2000 |
Ensuring greater satisfaction by engineering salesperson response to customer emotions K Menon, L Dubé Journal of retailing 76 (3), 285-307, 2000 | 457 | 2000 |
Service provider responses to anxious and angry customers: different challenges, different payoffs K Menon, L Dube Journal of Retailing 80 (3), 229-237, 2004 | 176 | 2004 |
For better or for worse? Adverse effects of relationship age and continuance commitment on positive and negative word of mouth C Ranaweera, K Menon European Journal of Marketing 47 (10), 1598-1621, 2013 | 115 | 2013 |
Building customers' affective commitment towards retail banks: The role of CRM in each ‘moment of truth’ K Menon, A O'Connor Journal of Financial Services Marketing 12, 157-168, 2007 | 113 | 2007 |
The effect of emotional provider support on angry versus anxious consumers K Menon, L Dubé International Journal of Research in Marketing 24 (3), 268-275, 2007 | 112 | 2007 |
Exploring consumer experience of social power during service consumption K Menon, HS Bansal International Journal of Service Industry Management 18 (1), 89-104, 2007 | 84 | 2007 |
Managing emotions L Dube, K Menon Marketing Health Services 18 (3), 34, 1998 | 65 | 1998 |
Why would certain types of in-process negative emotions increase post-purchase consumer satisfaction with services L Dubé, K Menon Advances in service marketing and management 7, 131-158, 1998 | 49 | 1998 |
Scripting Consumer Emotions in Extended Service Transactions: A Prerequisite for Successful Adaptation in Provider Performance. K Menon, L Dubé Advances in consumer research 26 (1), 1999 | 33 | 1999 |
Dynamic trends in online product ratings: A diagnostic utility explanation F Wang, K Menon, C Ranaweera Journal of Business Research 87, 80-89, 2018 | 22 | 2018 |
Beyond close vs. distant ties: Understanding post-service sharing of information with close, exchange, and hybrid ties K Menon, C Ranaweera International Journal of Research in Marketing 35 (1), 154-169, 2018 | 19 | 2018 |
Engineering effective interpersonal responses to customer emotions for higher satisfaction K Menon, L Dubé Journal of Retailing 76 (3), 285-307, 2000 | 15 | 2000 |
Designing transformative learning experiences for managerial transition to integrative CSR K Menon Business Horizons 65 (4), 519-528, 2022 | 6 | 2022 |
For better or for worse: Moderating effects of relationship age and continuance commitment on the service satisfaction-word-of-mouth relationship C Ranaweera, K Menon Journal of International Business Studies 34, 53-65, 2008 | 5 | 2008 |
Metaphorical mapping for sensemaking and sensebreaking of stakeholder relations in sustainability frames K Menon Organization & Environment 35 (4), 607-626, 2022 | 2 | 2022 |
Integrating intellectual capital across supply chains: an innovation perspective ES Nasr, K Menon, H Noori International Journal of Integrated Supply Management 13 (1), 28-53, 2020 | 1 | 2020 |
Online product ratings: dynamic trends and diagnosticity assessment explanation F Wang, K Menon, C Ranaweera, XP Zhang Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era …, 2016 | 1 | 2016 |
The Moderating Role of Negative Consumption Emotions on Service Evaluation K Menon, L Dube ACR European Advances, 2003 | | 2003 |
Investigating the Effect of Components of Consumption Emotions on Service Evaluation K Menon, L Dube ACR European Advances, 2001 | | 2001 |