| The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting C Ranaweera, J Prabhu International journal of service industry management, 2003 | 1133 | 2003 |
| On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth C Ranaweera, J Prabhu Journal of Targeting, Measurement and Analysis for marketing 12 (1), 82-90, 2003 | 792 | 2003 |
| Some moderating effects on the service quality‐customer retention link C Ranaweera, A Neely International journal of operations & Production management, 2003 | 386 | 2003 |
| A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics C Ranaweera, G McDougall, H Bansal Marketing Theory 5 (1), 51-74, 2005 | 203 | 2005 |
| Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit C Ranaweera, H Bansal, G McDougall Managing Service Quality: An International Journal, 2008 | 161 | 2008 |
| For better or for worse? Adverse effects of relationship age and continuance commitment on positive and negative word of mouth C Ranaweera, K Menon European Journal of Marketing, 2013 | 97 | 2013 |
| The impact of word of mouth on service purchase decisions: Examining risk and the interaction of tie strength and involvement PA Voyer, C Ranaweera Journal of Service Theory and Practice, 2015 | 79 | 2015 |
| Talk up or criticize? Customer responses to WOM about competitors during social interactions C Ranaweera, C Jayawardhena Journal of Business Research 67 (12), 2645-2656, 2014 | 76 | 2014 |
| Value co-destruction: a typology of resource misintegration manifestations G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith Journal of Services Marketing, 2019 | 54 | 2019 |
| Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective H Liu, C Jayawardhena, S Dibb, C Ranaweera Tourism Management 75, 381-392, 2019 | 51 | 2019 |
| The role of negative and positive forms of power in supporting CSR alignment and commitment between large firms and SMEs D Harness, C Ranaweera, H Karjaluoto, C Jayawardhena Industrial Marketing Management 75, 17-30, 2018 | 49 | 2018 |
| Are satisfied long-term customers more profitable? Evidence from the telecommunication sector C Ranaweera Journal of Targeting, Measurement and Analysis for Marketing 15 (2), 113-120, 2007 | 45 | 2007 |
| Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand’s helpfulness K Taiminen, C Ranaweera European Journal of Marketing, 2019 | 40 | 2019 |
| From service quality to service theory and practice C Ranaweera, M Sigala Journal of Service Theory and Practice, 2015 | 39 | 2015 |
| Ambidextrous marketing capabilities and performance: How and when entrepreneurial orientation makes a difference H Mehrabi, N Coviello, C Ranaweera Industrial Marketing Management 77, 129-142, 2019 | 34 | 2019 |
| The impact of service bundles on the mechanism through which functional value and price value affect WOM intent C Ranaweera, H Karjaluoto Journal of Service Management, 2017 | 26 | 2017 |
| A prototyping analysis of relationship marketing constructs: what constructs to use when T Jones, C Ranaweera, J Murray, H Bansal Journal of Marketing Management 34 (9-10), 865-901, 2018 | 19 | 2018 |
| Journal of Service Theory and Practice at age 30: past, present and future contributions to service research N Donthu, S Kumar, C Ranaweera, M Sigala, R Sureka Journal of Service Theory and Practice, 2021 | 15 | 2021 |
| Ethnic stereotyping in service provision: When do stereotypes affect the performance expectations and evaluation of ethnic service providers? T Gill, HJ Kim, C Ranaweera Journal of Service Theory and Practice, 2017 | 13 | 2017 |
| Dynamic trends in online product ratings: A diagnostic utility explanation F Wang, K Menon, C Ranaweera Journal of Business Research 87, 80-89, 2018 | 12 | 2018 |
Jaideep C. Prabhuuniversity of cambridgeVerified email at jbs.cam.ac.uk
