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Chatura Ranaweera
Chatura Ranaweera
Professor of Marketing, Lazaridis School of Business, Wilfrid Laurier University
Verified email at wlu.ca
Title
Cited by
Cited by
Year
The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting
C Ranaweera, J Prabhu
International journal of service industry management, 2003
11332003
On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth
C Ranaweera, J Prabhu
Journal of Targeting, Measurement and Analysis for marketing 12 (1), 82-90, 2003
7922003
Some moderating effects on the service quality‐customer retention link
C Ranaweera, A Neely
International journal of operations & Production management, 2003
3862003
A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics
C Ranaweera, G McDougall, H Bansal
Marketing Theory 5 (1), 51-74, 2005
2032005
Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit
C Ranaweera, H Bansal, G McDougall
Managing Service Quality: An International Journal, 2008
1612008
For better or for worse? Adverse effects of relationship age and continuance commitment on positive and negative word of mouth
C Ranaweera, K Menon
European Journal of Marketing, 2013
972013
The impact of word of mouth on service purchase decisions: Examining risk and the interaction of tie strength and involvement
PA Voyer, C Ranaweera
Journal of Service Theory and Practice, 2015
792015
Talk up or criticize? Customer responses to WOM about competitors during social interactions
C Ranaweera, C Jayawardhena
Journal of Business Research 67 (12), 2645-2656, 2014
762014
Value co-destruction: a typology of resource misintegration manifestations
G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith
Journal of Services Marketing, 2019
542019
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective
H Liu, C Jayawardhena, S Dibb, C Ranaweera
Tourism Management 75, 381-392, 2019
512019
The role of negative and positive forms of power in supporting CSR alignment and commitment between large firms and SMEs
D Harness, C Ranaweera, H Karjaluoto, C Jayawardhena
Industrial Marketing Management 75, 17-30, 2018
492018
Are satisfied long-term customers more profitable? Evidence from the telecommunication sector
C Ranaweera
Journal of Targeting, Measurement and Analysis for Marketing 15 (2), 113-120, 2007
452007
Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand’s helpfulness
K Taiminen, C Ranaweera
European Journal of Marketing, 2019
402019
From service quality to service theory and practice
C Ranaweera, M Sigala
Journal of Service Theory and Practice, 2015
392015
Ambidextrous marketing capabilities and performance: How and when entrepreneurial orientation makes a difference
H Mehrabi, N Coviello, C Ranaweera
Industrial Marketing Management 77, 129-142, 2019
342019
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
C Ranaweera, H Karjaluoto
Journal of Service Management, 2017
262017
A prototyping analysis of relationship marketing constructs: what constructs to use when
T Jones, C Ranaweera, J Murray, H Bansal
Journal of Marketing Management 34 (9-10), 865-901, 2018
192018
Journal of Service Theory and Practice at age 30: past, present and future contributions to service research
N Donthu, S Kumar, C Ranaweera, M Sigala, R Sureka
Journal of Service Theory and Practice, 2021
152021
Ethnic stereotyping in service provision: When do stereotypes affect the performance expectations and evaluation of ethnic service providers?
T Gill, HJ Kim, C Ranaweera
Journal of Service Theory and Practice, 2017
132017
Dynamic trends in online product ratings: A diagnostic utility explanation
F Wang, K Menon, C Ranaweera
Journal of Business Research 87, 80-89, 2018
122018
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