| Corporate social responsibility and bank customer satisfaction: a research agenda LM McDonald, S Rundle‐Thiele International Journal of Bank Marketing 26 (3), 170-182, 2008 | 493 | 2008 |
| Stakeholder reactions to company crisis communication and causes LM McDonald, B Sparks, AI Glendon Public Relations Review 36 (3), 263-271, 2010 | 295 | 2010 |
| Impact of corporate social responsibility initiatives on Taiwanese banking customers LM McDonald, C Hung Lai International Journal of Bank Marketing 29 (1), 50-63, 2011 | 213 | 2011 |
| Applying the involvement construct to organisational crises L McDonald, CEJ Härtel Faculty of Business & Economics, Monash University, 2000 | 86 | 2000 |
| Incorporating Attributional Theory and the Theory of Reasoned Action Within an Aggective Events Theory Framework to Produce a Contingency Predictive Model of Consumer Reactions … C Härtel, JR McColl-Kennedy, L McDonald Advances in Consumer Research 25 (1), 1998 | 80 | 1998 |
| Back to the future: Is strategic management (re) emerging as public relations' dominant paradigm? LM McDonald, AG Hebbani PRism 8 (1), 1-16, 2011 | 29 | 2011 |
| Prepare for anger, look for love: A ready reckoner for crisis scenario planners LM McDonald, J Cokley PRism 10 (1), 1-11, 2013 | 21 | 2013 |
| Corporate Social Responsibility (CSR) in banking: what we know, what we don't know, and what we should know LM McDonald Companion to Financial Services Marketing, Chapter 36, 2015 | 19 | 2015 |
| Measuring consumers’ emotional reactions to company crises: Scale development and implications L McDonald, AI Glendon, B Sparks Advances in consumer research 39, 333-340, 2011 | 18 | 2011 |
| Using student-constructed cases to investigate crises LM McDonald Journal of Management Education 37 (1), 115-134, 2013 | 14 | 2013 |
| Perceiving is believing: How consumers attributions about the causes of the Ansett airlines’ safety crisis impacted outcomes L McDonald Asia Pacific Public Relations Journal 6 (2), 1-13, 2005 | 11 | 2005 |
| Developing public disaster communication for volunteer recruitment: understanding volunteer motivations LM McDonald, M Creber, H Sun, L Sonn Peter Lang Publishing, 2015 | 7 | 2015 |
| Consumer-preferred company responses following a crisis: The importance of taking responsibility L McDonald, CEJ Hartel Monash University, 2000 | 7 | 2000 |
| Use of different corporate social responsibility (CSR) initiatives as a crisis mitigation strategy LM McDonald 2nd Biennial Conference of the Academy of World Business, Marketing and …, 2006 | 5 | 2006 |
| From Best Evidence to Best Practice: Industry Insights from Recent CSR research LM McDonald International OFEL Conference on Governance, Management and Entrepreneurship, 67, 2014 | 4 | 2014 |
| For better or worse: consumer perceptions of factors impacting company crisis outcome. LM McDonald, B Sparks, I Glendon | 4 | 2007 |
| Impact of communicated company accounts during various crises on consumer emotions, attitudes and behavioural intentions L McDonald Unpublished doctoral dissertation. Griffith University, Brisbane, Australia, 2005 | 4 | 2005 |
| Corporate communication effects and crisis type: Deriving managerial implications from theory B Sparks, I Glendon, L McDonald Marketing: Building business, shaping society. https://research-repository …, 2005 | 4 | 2005 |
| Peanut Butter, Salmonella Poisoning and Children: On Becoming ‘Involved’and Angry Following a Company Crisis L McDonald, CEJ Härtel Queensland Review 7 (1), 69-76, 2000 | 4 | 2000 |
| Consumerpreferred Company Responses Following a Crisis L McDonald, CEJ Härtel Working Paper, Monash University Faculty of Business and Economics, Melbourne, 2000 | 4 | 2000 |
A. Ian GlendonAssociate Professor, School of Applied Psychology, Griffith UniversityVerified email at griffith.edu.au
