James Devlin
James Devlin
Professor of Financial Services Marketing and Consumption
Verified email at nottingham.ac.uk - Homepage
Cited by
Cited by
Why consumers are not using internet banking: a qualitative study
P Gerrard, JB Cunningham, JF Devlin
Journal of services Marketing, 2006
Technology and innovation in retail banking distribution
JF Devlin
International Journal of Bank Marketing, 1995
A detailed study of financial exclusion in the UK
JF Devlin
Journal of Consumer Policy 28 (1), 75-108, 2005
Trustworthiness and trust: influences and implications
H Sekhon, C Ennew, H Kharouf, J Devlin
Journal of marketing management 30 (3-4), 409-430, 2014
Customer knowledge and choice criteria in retail banking
JF Devlin
Journal of Strategic Marketing 10 (4), 273-290, 2002
The antecedents of service expectations
JF Devlin, AL Gwynne, CT Ennew
Service Industries Journal 22 (4), 117-152, 2002
An analysis of choice criteria in the home loans market
JF Devlin
International Journal of Bank Marketing, 2002
Adding value to service offerings: the case of UK retail financial services
JF Devlin
European journal of marketing, 1998
Choice criteria in retail banking: an analysis of trends
JF Devlin, P Gerrard
Journal of Strategic Marketing 12 (1), 13-27, 2004
A study of customer choice criteria for multiple bank users
J Devlin, P Gerrard
Journal of Retailing and Consumer services 12 (4), 297-306, 2005
Organizational positioning in retail financial services
JF Devlin, CT Ennew, M Mirza
Journal of Marketing Management 11 (1-3), 119-132, 1995
Consumer evaluation and competitive advantage in retail financial services‐A research agenda
JF Devlin
European Journal of Marketing, 2001
Brand architecture in services: The example of retail financial services
J Devlin
Journal of Marketing Management 19 (9-10), 1043-1065, 2003
Adding value to retail financial services
JF Devlin
Journal of Marketing Practice: Applied Marketing Science, 1997
Consumer perceptions of brand architecture in financial services
JF Devlin, S McKechnie
European Journal of Marketing, 2008
‘Life would be a lot easier if we were a Kit Kat’: Practitioners' views on the challenges of branding financial services successfully
JF Devlin, S Azhar
Journal of Brand Management 12 (1), 12-30, 2004
Insights into customer motivations for switching to Internet banking
JF Devlin, M Yeung
The International Review of Retail, Distribution and Consumer Research 13 (4 …, 2003
An analysis of influences on total financial exclusion
JF Devlin
The Service Industries Journal 29 (8), 1021-1036, 2009
The zone of tolerance: insights and influences
AL Gwynne, JF Devlin, CT Ennew
Journal of Marketing Management 16 (6), 545-564, 2000
An analysis of main and subsidiary credit card holding and spending
JF Devlin, S Worthington, P Gerrard
International Journal of Bank Marketing, 2007
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