Timothy Keiningham
Timothy Keiningham
J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University
Verified email at stjohns.edu
Cited by
Cited by
Return on quality (ROQ): Making service quality financially accountable
RT Rust, AJ Zahorik, TL Keiningham
Journal of marketing 59 (2), 58-70, 1995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics
B Cooil, TL Keiningham, L Aksoy, M Hsu
Journal of marketing 71 (1), 67-83, 2007
Service marketing
RT Rust, AJ Zahorik, TL Keiningham
HarperCollins, 1996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet
TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner
Managing service quality: An international Journal, 2007
Return on quality: Measuring the financial impact of your company's quest for quality
RT Rust, AJ Zahorik, TL Keiningham
Probus Publishing Company, 1994
A longitudinal examination of net promoter and firm revenue growth
TL Keiningham, B Cooil, TW Andreassen, L Aksoy
Journal of Marketing 71 (3), 39-51, 2007
The impact of customer satisfaction on share-of-wallet in a business-to-business environment
TL Keiningham, T Perkins-Munn, H Evans
Journal of Service Research 6 (1), 37-50, 2003
The long-term stock market valuation of customer satisfaction
L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın
Journal of Marketing 72 (4), 105-122, 2008
The customer delight principle: Exceeding customers' expectations for bottom-line success
TL Keiningham, T Keiningham, TG Vavra
McGraw Hill Professional, 2001
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence
V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ...
Journal of Service Management, 2013
Forward-looking focus: can firms have adaptive foresight?
VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ...
Journal of Service Research 9 (2), 168-183, 2006
A framework for understanding and managing the customer experience
A De Keyser, KN Lemon, P Klaus, TL Keiningham
Marketing Science Institute working paper series 85 (1), 15-121, 2015
Linking customer loyalty to growth
TL Keiningham, L Aksoy, B Cooil, TW Andreassen
mIt Sloan management review 49 (4), 51, 2008
Does customer satisfaction lead to profitability?: The mediating role of share-of-wallet
TL Keiningham, T Perkins-Munn, L Aksoy, D Estrin
Managing Service Quality 15 (2), 172-181, 2005
Customer delight and the bottom line
TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci
Marketing Management 8 (3), 57, 1999
Loyalty myths: hyped strategies that will put you out of business--and proven tactics that really work
TL Keiningham, TG Vavra, L Aksoy, H Wallard
John Wiley & Sons, 2005
An investigation of the cross-national determinants of customer satisfaction
FV Morgeson, S Mithas, TL Keiningham, L Aksoy
Journal of the Academy of Marketing Science 39 (2), 198-215, 2011
Actual purchase as a proxy for share of wallet
T Perkins-Munn, L Aksoy, TL Keiningham, D Estrin
Journal of Service Research 7 (3), 245-256, 2005
A five-component customer commitment model: implications for repurchase intentions in goods and services industries
TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal
Journal of Service Research 18 (4), 433-450, 2015
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivičre, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
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