‪Andreas T. Lechner‬ - ‪Google Scholar‬

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	All	Since 2019
Citations	169	164
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Co-authors

Michael PaulProfessor of Marketing, University of AugsburgVerified email at wiwi.uni-augsburg.de
Frank MathmannQueensland University of TechnologyVerified email at qut.edu.au

Andreas T. Lechner

Andreas T. Lechner

Research Fellow, University of Augsburg

Verified email at mailbox.org


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity AT Lechner, M Paul Journal of Business Research 94, 195-208, 2019	75	2019
Bringing service interactions into focus: prevention-versus promotion-focused customers’ sensitivity to employee display authenticity AT Lechner, F Mathmann Journal of Service Research 24 (2), 284–300, 2021	39	2021
Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance AT Lechner, F Mathmann, M Paul Journal of Service Research 25 (2), 211–226, 2022	25	2022
Toward holistic frontline employee management: An investigation of the interplay of positive emotion displays and dress color M Bruder, AT Lechner, M Paul Psychology & Marketing 38 (11), 2089-2101, 2021	12	2021
Subtle but spotted? Influencing factors of customer-perceived weight discrimination SN Kralj, AT Lechner, M Paul Journal of Services Marketing 33 (5), 532-546, 2019	8	2019
Fake smiles. Customer reactions to employees’ display inauthenticity and choice restrictions T Pham, AT Lechner, F Mathmann Psychology & Marketing 39 (5), 1078-1093, 2022	6	2022
Religion and Trust in Strangers: Evidence from a Trust Game with Third Party Punishment AT Lechner University of Passau, 2013	4	2013

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