Janet R. McColl-Kennedy
Janet R. McColl-Kennedy
Professor of Marketing, The University of Queensland, University of Cambridge
Verified email at business.uq.edu.au - Homepage
Cited by
Cited by
Impact of leadership style and emotions on subordinate performance
JR McColl-Kennedy, RD Anderson
The leadership quarterly 13 (5), 545-559, 2002
Health care customer value cocreation practice styles
JR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y Kasteren
Journal of Service Research 15 (4), 370-389, 2012
Application of fairness theory to service failures and service recovery
JR McColl-Kennedy, BA Sparks
Journal of service research 5 (3), 251-266, 2003
Social-servicescape conceptual model
A Tombs, JR McColl-Kennedy
Marketing theory 3 (4), 447-475, 2003
Justice strategy options for increased customer satisfaction in a services recovery setting
BA Sparks, JR McColl-Kennedy
Journal of Business Research 54 (3), 209-218, 2001
Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R
R Bennett, CEJ Härtel, JR McColl-Kennedy
Industrial marketing management 34 (1), 97-107, 2005
Involvement, satisfaction, and brand loyalty in a small business services setting
R Russell-Bennett, JR McColl-Kennedy, LV Coote
Journal of Business Research 60 (12), 1253-1260, 2007
Customer rage episodes: emotions, expressions and behaviors
JR McColl-Kennedy, PG Patterson, AK Smith, MK Brady
Journal of Retailing 85 (2), 222-237, 2009
Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms
S Salunke, J Weerawardena, JR McColl-Kennedy
Industrial Marketing Management 40 (8), 1251-1263, 2011
Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers
JC Sweeney, TS Danaher, JR McColl-Kennedy
Journal of Service Research 18 (3), 318-335, 2015
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy
RN Bolton, A Gustafsson, J McColl-Kennedy, NJ Sirianni, DK Tse
Journal of Service Management 25 (2), 253-274, 2014
Value propositions: A service ecosystems perspective
P Frow, JR McColl-Kennedy, T Hilton, A Davidson, A Payne, D Brozovic
Marketing Theory 14 (3), 327-351, 2014
Subordinate–manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
JR McColl-Kennedy, RD Anderson
Journal of business research 58 (2), 115-125, 2005
The role of gender in reactions to service failure and recovery
JR McColl-Kennedy, CS Daus, BA Sparks
Journal of Service Research 6 (1), 66-82, 2003
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
S Salunke, J Weerawardena, JR McColl-Kennedy
Journal of Business Research 66 (8), 1085-1097, 2013
Reconceptualizing professional service firm innovation capability: Scale development
SJ Hogan, GN Soutar, JR McColl-Kennedy, JC Sweeney
Industrial marketing management 40 (8), 1264-1273, 2011
Co-creation practices: Their role in shaping a health care ecosystem
P Frow, JR McColl-Kennedy, A Payne
Industrial Marketing Management 56, 24-39, 2016
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing, 2015
Measuring customer satisfaction: why, what and how
J McColl-Kennedy, U Schneider
Total quality management 11 (7), 883-896, 2000
Opportunistic customer claiming during service recovery
J Wirtz, JR McColl-Kennedy
Journal of the academy of marketing science 38 (5), 654-675, 2010
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