Francis Gacenga
Francis Gacenga
Verified email at usq.edu.au
Title
Cited by
Cited by
Year
IT Service Management: A Cross-national Study of ITIL Adoption
M Marrone, F Gacenga, A Cater-Steel, L and Kolbe
Communications of the Association for Information Systems 34 (1), 865-892, 2014
1122014
Extending the IT service quality measurement framework through a systematic literature review
M Lepmets, A Cater-Steel, F Gacenga, E Ras
Journal of Service Science Research 4 (1), 7-47, 2012
632012
An international analysis of IT service management benefits and performance measurement
F Gacenga, A Cater-Steel, M Toleman
Journal of Global Information Technology Management 13 (4), 28-63, 2010
562010
A proposal and evaluation of a design method in design science research
F Gacenga, A Cater-Steel, M Toleman, WG Tan
The Electronic Journal of Business Research Methods 10 (2), 89-100, 2012
392012
IT service management: Towards a contingency theory of performance measurement
F Gacenga, A Cater-Steel, WG Tan, M Toleman
Proceedings of International Conference on Information Systems (ICIS 2011), 2011
132011
A performance measurement framework for IT service management
FN Gacenga
University of Southern Queensland, 2013
112013
Planetary geology
AP Rossi, S Van Gasselt
Springer, 2018
102018
Measuring the performance of service orientated IT management
F Gacenga, A Cater-Steel, M Toleman, WG Tan
Sprouts: working papers on information environments, systems and …, 2011
102011
Measuring the performance of IT service management
F Gacenga, A Cater-Steel, M Toleman
Communications of Global Information Technology (COGIT) 3 (2011), 13-24, 2011
82011
Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]
F Gacenga, A Cater-Steel, WG Tan
Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011
22011
Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers
D Rossi, F Gacenga, PA Danaher
Springer, 2016
12016
Keeping score: measuring ITSM performance
F Gacenga, A Cater-Steel, M Toleman, WG Tan
Proceedings of the 14th National Conference of IT Service Management Forum …, 2011
12011
Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).
F Gacenga, A Cater-Steel
PACIS, 63, 2011
12011
Performance measurement of IT service management: a case study of an Australian university
F Gacenga, A Cater-Steel
Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011
12011
Delivering value through IT service management metrics
F Gacenga, A Cater-Steel
ITSMF Bulletin: Informed Intelligence, 8-9, 2010
12010
What's Your PMF challenge?
F Gacenga, A Cater-Steel
ITSMF Bulletin: Informed Intelligence, 15-17, 2010
12010
A benefit based segmentation of radio audiences in Nairobi: a case study of university students
FN Gacenga
University of Nairobi,, 2000
12000
Navigating Mazes in and with Specific Research Methods
F Gacenga
Navigating the Education Research Maze: Contextual, Conceptual …, 2016
2016
Navigating, negotiating and nullifying education research mazes: successful strategies for mobilising contextual, conceptual, methodological and transformational challenges and …
PA Danaher, D Rossi, F Gacenga
Navigating the Education Research Maze, 1-16, 2016
2016
The Compass, Navigation and the Journey: A Role for eResearch in Navigating the Research Maze
F Gacenga
Navigating the Education Research Maze, 217-233, 2016
2016
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Articles 1–20