Allard VAN RIEL
Allard VAN RIEL
Full Professor of Marketing, Hasselt University
Verified email at uhasselt.be - Homepage
Title
Cited by
Cited by
Year
Comfort your online customer: quality, trust and loyalty on the internet
D Ribbink, ACR Van Riel, V Liljander, S Streukens
Managing Service Quality: An International Journal, 2004
13072004
Exploring consumer evaluations of e‐services: a portal site
ACR Van Riel, V Liljander, P Jurriens
International journal of service industry management, 2001
9182001
Consumer evaluations of store brands: effects of store image and product attributes
J Semeijn, ACR Van Riel, AB Ambrosini
Journal of retailing and Consumer Services 11 (4), 247-258, 2004
6032004
Customer loyalty to content‐based Web sites: the case of an online health‐care service
J Gummerus, V Liljander, M Pura, A Van Riel
Journal of services Marketing, 2004
5932004
Technology readiness and the evaluation and adoption of self-service technologies
V Liljander, F Gillberg, J Gummerus, A Van Riel
Journal of Retailing and Consumer Services 13 (3), 177-191, 2006
5332006
Modelling consumer responses to an apparel store brand: Store image as a risk reducer
V Liljander, P Polsa, A Van Riel
Journal of Retailing and Consumer Services 16 (4), 281-290, 2009
3422009
Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals
ACR Van Riel, CP De Mortanges, S Streukens
Industrial marketing management 34 (8), 841-847, 2005
3422005
E‐services and offline fulfilment: how e‐loyalty is created
J Semeijn, ACR Van Riel, MJH van Birgelen, S Streukens
Managing Service Quality: An International Journal, 2005
3412005
High‐technology service innovation success: a decision‐making perspective
ACR Van Riel, J Lemmink, H Ouwersloot
Journal of Product Innovation Management 21 (5), 348-359, 2004
2942004
The impact of storytelling on the consumer brand experience: The case of a firm-originated story
A Lundqvist, V Liljander, J Gummerus, A Van Riel
Journal of Brand Management 20 (4), 283-297, 2013
2892013
Consumer evaluations of service brand extensions
ACR Van Riel, J Lemmink, H Ouwersloot
Journal of Service Research 3 (3), 220-231, 2001
2152001
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
C Delcourt, DD Gremler, ACR Van Riel, M Van Birgelen
Journal of Service Management, 2013
1792013
Brand equity and shareholder value
CP De Mortanges, A Van Riel
European management journal 21 (4), 521-527, 2003
1702003
“Don't pretend to be my friend!” When an informal brand communication style backfires on social media
A Gretry, C Horváth, N Belei, ACR van Riel
Journal of Business Research 74, 77-89, 2017
1472017
E-service quality expectations: a case study
A Van Riel, J Semeijn, W Janssen
Total Quality Management & Business Excellence 14 (4), 437-450, 2003
1352003
Antecedents and Consequences of Reflexivity in New Product Idea Screening*
W Hammedi, ACR van Riel, Z Sasovova
Journal of Product Innovation Management 28 (5), 662-679, 2011
1252011
Estimating hierarchical constructs using consistent partial least squares: The case of second-order composites of common factors
ACR Van Riel, J Henseler, I Kemény, Z Sasovova
Industrial management & data systems, 2017
1242017
Boost customer loyalty with online support: the case of mobile telecoms providers
ACR Van Riel, J Lemmink, S Streukens, V Liljander
International Journal of Internet Marketing and Advertising 1 (1), 4-23, 2004
1202004
Technology‐based service proposal screening and decision‐making effectiveness
ACR Van Riel, J Semeijn, W Hammedi, J Henseler
Management Decision, 2011
1172011
Customer satisfaction with e-services: the case of an online recruitment portal
V Liljander, ACR van Riel, M Pura
Electronic services, 407-432, 2002
1102002
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