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Priyanga Gunarathne
Priyanga Gunarathne
Assistant Professor of Business Administration, University of Pittsburgh
Verified email at katz.pitt.edu - Homepage
Title
Cited by
Cited by
Year
When Social Media Delivers Customer Service
P Gunarathne, H Rui, A Seidmann
MIS quarterly 42 (2), 489-520, 2018
1312018
Whose and what social media complaints have happier resolutions? Evidence from Twitter
P Gunarathne, H Rui, A Seidmann
Journal of Management Information Systems 34 (2), 314-340, 2017
862017
Racial bias in customer service: evidence from Twitter
P Gunarathne, H Rui, A Seidmann
Information Systems Research 33 (1), 43-54, 2022
28*2022
Customer service on social media: the effect of customer popularity and sentiment on airline response
P Gunarathne, H Rui, A Seidmann
2015 48th Hawaii International Conference on System Sciences, 3288-3297, 2015
192015
Racial discrimination in social media customer service: evidence from a popular microblogging platform
P Gunarathne, H Rui, A Seidmann
32019
What drives successful complaint resolutions on social media?: Evidence from the airline industry
P Gunarathne, H Rui, A Seidmann
32017
Essays on Social Media Customer Service
P Gunarathne
University of Rochester, 2018
2018
Customer Service on Social Media: Do Popularity and Sentiment Matter?
P Gunarathne, H Rui, AA Seidmann
2014
MISQ Archivist
P Gunarathne, H Rui, A Seidmann
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