| When Social Media Delivers Customer Service P Gunarathne, H Rui, A Seidmann MIS quarterly 42 (2), 489-520, 2018 | 146 | 2018 |
| Whose and what social media complaints have happier resolutions? Evidence from Twitter P Gunarathne, H Rui, A Seidmann Journal of Management Information Systems 34 (2), 314-340, 2017 | 92 | 2017 |
| Racial bias in customer service: evidence from Twitter P Gunarathne, H Rui, A Seidmann Information Systems Research 33 (1), 43-54, 2022 | 36 | 2022 |
| Customer service on social media: the effect of customer popularity and sentiment on airline response P Gunarathne, H Rui, A Seidmann 2015 48th Hawaii International Conference on System Sciences, 3288-3297, 2015 | 22 | 2015 |
| Racial discrimination in social media customer service: evidence from a popular microblogging platform P Gunarathne, H Rui, A Seidmann | 3 | 2019 |
| What drives successful complaint resolutions on social media?: Evidence from the airline industry P Gunarathne, H Rui, A Seidmann | 3 | 2017 |
| Essays on Social Media Customer Service P Gunarathne University of Rochester, 2018 | | 2018 |
| Customer Service on Social Media: Do Popularity and Sentiment Matter? P Gunarathne, H Rui, AA Seidmann | | 2014 |
| MISQ Archivist P Gunarathne, H Rui, A Seidmann | | |
Huaxia RuiUniversity of RochesterVerified email at simon.rochester.edu
