| Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA) A Faed, E Chang, M Saberi, O Hussain, A Azadeh Applied Soft Computing, Science Direct, 2015 | 54 | 2015 |
| A methodology to map customer complaints and measure customer satisfaction and loyalty A Faed, OK Hussain, E Chang Service Oriented Computing and Applications 8, 33-53, 2014 | 44 | 2014 |
| An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry A Faed Springer Science & Business, 2013 | 35 | 2013 |
| The critical success factors for implementation of CRM and knowledge management in a work setting A Faed, P Radmand, A Talevski 2010 International Conference on P2P, Parallel, Grid, Cloud and Internet …, 2010 | 29 | 2010 |
| A conceptual framework for E-loyalty in Digital Business Environment A Faed 4th IEEE International Conference on Digital Ecosystems and Technologies …, 2010 | 21 | 2010 |
| Impact of customer management system in improving customer retention: Optimization of negative customer feedback A Faed, D Forbes World Academy of Science, Engineering and Technology 72 (1), 171-175, 2010 | 20 | 2010 |
| Handling e-complaints in customer complaint management system using FMEA as a qualitative system A Faed 2010 6th International Conference on Advanced Information Management and …, 2010 | 18 | 2010 |
| Maximizing Productivity Using CRM Within the Context of M-Commerce Faed, A.R | 16 | 2011 |
| Strategic Assessment of Sport Sponsorship as a Marketing Communication Tool in Electronic Industries of Iran A Faed Luleå Tekniska Universitet, 2007 | 13 | 2007 |
| Intelligent CRM on the Cloud A Faed, C Wu, E Chang 2010 13th International Conference on Network-Based Information Systems, 216-223, 2010 | 11 | 2010 |
| The efficient bond among mobile commerce, CRM and e-loyalty to maximise the productivity of companies A Faed, A Ashouri, C Wu The 3rd International Conference on Information Sciences and Interaction …, 2010 | 11 | 2010 |
| A conceptual model for interactivity, complaint and expectation for CRM A Faed 2010 International Conference on Computer Information Systems and Industrial …, 2010 | 7 | 2010 |
| The impact of multichannel customer management on e-crm A Ashouri, A Faed 2010 Fourth UKSim European Symposium on Computer Modeling and Simulation …, 2010 | 6 | 2010 |
| The impact of integrated TQM and interactivity on customer retention process A Faed International Journal of Information Processing and Management 2 (2.14), 139-150, 2011 | 5 | 2011 |
| Analysis of digital DSP blocks using GDI technology M Faed, M Mortazavi, A Faed 2010 International Conference on Computer Information Systems and Industrial …, 2010 | 5 | 2010 |
| Knowledge Model to Manage Customer Satisfaction Based on Claims H.Villanueva,M.Truffa,A.Faed 2017 IEEE 14th International Conference on e-Business Engineering (ICEBE …, 2017 | 4 | 2017 |
| Linear modelling and optimization to evaluate customer satisfaction and loyalty A Faed, OK Hussain, M Faed, Z Saberi 2012 IEEE Ninth International Conference on e-Business Engineering, 145-150, 2012 | 4 | 2012 |
| A CUTTING EDGE APPROACH TO ACHIEVE VIVID DESTINATION FOR SPORT SPONSORSHIP A Faed, A Ashouri, M Saberi Marketing in the Socially-Networked World: Challenges of Emerging, Stagnant …, 2012 | 3 | 2012 |
| Increasing CLV and retention process in E-CRM using advanced model A Faed, A Ashouri 2010 Second International Conference on Computational Intelligence …, 2010 | 3 | 2010 |
| Design and Analysis of Finite Impulse Response using Gate Diffusion Input (GDI) Circuits M Faed, M Mortazavi, A Faed International Journal of Computer Information Systems and Industrial …, 2012 | 2 | 2012 |
Omar Khadeer HussainThe University of New South WalesVerified email at unsw.edu.au
