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Alastair Tombs
Alastair Tombs
Lecturer in Marketing University of Queensland
Verified email at business.uq.edu.au
Title
Cited by
Cited by
Year
Social-servicescape conceptual model
A Tombs, JR McColl-Kennedy
Marketing theory 3 (4), 447-475, 2003
8382003
Social and spatial influence of customers on other customers in the social-servicescape
AG Tombs, JR McColl-Kennedy
Australasian Marketing Journal 18 (3), 120-131, 2010
1312010
Examining how context change foster service innovation
B Edvardsson, P Frow, E Jaakkola, TL Keiningham, K Koskela-Huotari, ...
Journal of Service Management 29 (5), 932-955, 2018
832018
The effect of accent of service employee on customer service evaluation
S Rao Hill, A Tombs
Managing Service Quality: An International Journal 21 (6), 649-666, 2011
752011
Third party customers infecting other customers for better or for worse
AG Tombs, JR McColl‐Kennedy
Psychology & Marketing 30 (3), 277-292, 2013
672013
Measuring emotion: Methodological issues and alternatives.
MT Dasborough, M Sinclair, R Russell-Bennett, A Tombs
Edward Elgar Publishing, 2008
612008
Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions
J Finsterwalder, T Yee, A Tombs
Journal of Marketing Management 33 (13-14), 1204-1229, 2017
512017
The effect of service employees’ accent on customer reactions
A Tombs, S Rao Hill
European Journal of Marketing 48 (11/12), 2051-2070, 2014
502014
Recognising emotional expressions of complaining customers: A cross-cultural study
A G. Tombs, R Russell-Bennett, N M. Ashkanasy
European Journal of Marketing 48 (7/8), 1354-1374, 2014
422014
Retail customers' self-awareness: The deindividuation effects of others
S Uhrich, A Tombs
Journal of Business Research 67 (7), 1439-1446, 2014
402014
Customer retaliation at the employee–customer interface
DA Keeffe, R Russell-Bennett, A Tombs
Journal of Management & Organization 14 (4), 438-450, 2008
242008
Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour
DA Greer, R Russell-Bennett, A Tombs, J Drennan
Australasian Marketing Journal (AMJ) 22 (3), 257-267, 2014
212014
Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior
DA Keeffe, R Russell-Bennett, A Tombs
Functionality, Intentionality and Morality, 141-175, 2007
152007
Do our feelings leak through the clothes we wear?
AG Tombs
Queensland University of Technology, 2006
142006
Beyond the servicescape: customer to customer interactions in the social servicescape
A Tombs, JR McColl-Kennedy
ANZMAC Conference Proceedings, 2002
122002
Customers as Spatial and Social Influencers on other customers in the social-servicescape
AG Tombs, JR McColl-Kennedy
The University of South Australia, 2003
112003
When customer value co-creation diminishes value for other customers deliberately or inadvertently
JR McColl-Kennedy, A Tombs
Naples Forum on Service-Service Dominant logic, network & system theory and …, 2011
102011
Backstage visibility: do the customers care?
M Glinoga, A Tombs
ANZMAC, 2541-2549, 2007
102007
MÄORI KNOWLEDGE AND CONSUMER TRIBES
T Love, J Finsterwalder, A Tombs
MAI: A New Zealand Journal of Indigenous Research 7 (1), 44-50, 2017
92017
Guest editorial: Services marketing and customer experience in a post-disciplinary era
J Finsterwalder, A Tombs
Journal of Service Theory and Practice 28 (4), 406-409, 2018
82018
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