| Digital innovations in healthcare startups: transforming service ecosystem S Morande, E Del Vacchio, A Ranieri Journal of Business and Management Studies 2 (1), 26-39, 2020 | 10 | 2020 |
| Understanding robot acceptance/rejection: the SAR model C Mele, T Russo Spena, M Tregua, C Laddaga, A Ranieri, A Ruggiero, ... 2020 29th IEEE International Conference on Robot and Human Interactive …, 2020 | 8 | 2020 |
| The tourist’s emotional experience along the “Digital” tourist journey: the IBM Watson case V Della Corte, F Sepe, M Marzullo, A Ranieri Co-Editors, 91, 2021 | 7 | 2021 |
| Business Intelligence and Social Media Analytics T Russo Spena, M Tregua, A Ranieri, F Bifulco Digital Transformation in the Cultural Heritage Sector: Challenges to …, 2021 | 2 | 2021 |
| Serving customers through chatbots: positive and negative effects on customer experience A Ranieri, I Di Bernardo, C Mele Journal of Service Theory and Practice, 2024 | 1 | 2024 |
| Progetto di ricerca “HIRO-a minimal design robot-for interactive doll therapy” C Mele, TR Spena, M Marzullo, I Di Bernardo, SP Russo, R Massi, ... European journal of volunteering and community-based projects 1 (1), 185-219, 2024 | | 2024 |
| Dealing with Learning Vulnerability: Service Robots to Nudge Student Engagement A Ranieri, I Di Bernardo, C Mele, TR Spena 2023 IEEE International Conference on Metrology for eXtended Reality …, 2023 | | 2023 |
| Complementary role of conversational agents in e-health services A Ranieri, A Ruggiero 2022 IEEE International Conference on Metrology for Extended Reality …, 2022 | | 2022 |
| Blockchain&Health C Mele, RS Tiziana, Y Cavacece, S Ebraico, D Leone, F Schiavone, ... StreetLib srl, 2022 | | 2022 |
| Chatbot to enact value proposition T Russo Spena, M Tregua, A Ranieri, C Mele Proceedings of 30th RESER, 2021 | | 2021 |
| Conversational agents to enact value propositions for an intimate, intelligent, and seamless experience R Angelo, RS Tiziana, T Marco, M Cristina | | 2021 |
| EGI PLUS: un ebook interattivo per studiare economia M Marzullo, F Greco, A Ruggiero, A Ranieri, C Laddaga, I Di Bernardo Paidea, 2021 | | 2021 |
| The Design of Patients’ Experience Along the “Smart” Service Journey: The Role of Conversational Agents A Ranieri, M Marzullo, I Di Bernardo, TR Spena, C Mele Co-Editors, 220, 2021 | | 2021 |
| Robots as a service: acceptance or resistance C Mele, T Russo Spena, M Tregua, C Laddaga, A Ranieri, A Ruggiero, R Gargiulo 10th Naples Forum on Services, 2019 | | 2019 |
| Dear Citizen, let’s have a conversation through Chatbots C Mele, G Mangia, A Ranieri, T Russo Spena, C Sergianni The Naples Forum on Service 2023, 45, 0 | | |
| HCAI-Based Service Provision for an Engaged University C Mele, TR Spena, I Di Bernardo, A Ranieri, M Marzullo Human-Centered AI, 163, 0 | | |
Cristina MeleProfessor of Service Innovation, University of Naples Federico IIVerified email at unina.it
