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Raechel Johns
Raechel Johns
Professor of Marketing and Service Management
Verified email at canberra.edu.au
Title
Cited by
Cited by
Year
The effect of environmental CSR issues on corporate/brand reputation and corporate profitability
M Khojastehpour, R Johns
European Business Review 26 (4), 330-339, 2014
2582014
Generation Y: evaluating services experiences through mobile ethnography
M Muskat, B Muskat, A Zehrer, R Johns
Tourism Review 68 (3), 55-71, 2013
1082013
The impact of internet banking on business‐customer relationships (are you being self‐served?)
R Johns, B Perrott
International Journal of Bank Marketing 26 (7), 465-482, 2008
952008
Regulatory influences on CSR practices within banks in an emerging economy: Do banks merely comply?
HZ Khan, S Bose, R Johns
Critical Perspectives on Accounting 71, 102096, 2020
922020
Inclusive by design: transformative services and sport-event accessibility
TJ Dickson, S Darcy, R Johns, C Pentifallo
The Service Industries Journal 36 (11-12), 532-555, 2016
862016
Introducing the transformative service mediator: value creation with vulnerable consumers
R Johns, J Davey
Journal of Services Marketing 33 (1), 5-15, 2019
752019
Internationalization and relationship marketing: an introduction
M Khojastehpour, R Johns
European Business Review 26 (3), 238-253, 2014
572014
Transition of self: Repositioning the celebrity brand through social media—The case of Elizabeth Gilbert
R Johns, R English
Journal of Business Research 69 (1), 65-72, 2016
482016
The social media tourist gaze: Social media photography and its disruption at the zoo
MJ Walsh, R Johns, NF Dale
Information Technology & Tourism 21 (3), 391-412, 2019
362019
Marketing research: an integrated approach: solving business problems: the value of marketing research
A Wilson, R Johns, KW Miller, R Pentecost
Pearson Education Australia, 2010
332010
The role of empathy in the service experience
AHT Tan, B Muskat, R Johns
Journal of Service Theory and Practice 29 (2), 142-164, 2019
312019
From pre-internationalization to post-internationalization: relationship marketing perspective
M Khojastehpour, R Johns
Journal of Strategic Marketing 23 (2), 157-174, 2015
302015
Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator
JK Fatima, RD Mascio, R Johns
Psychology & Marketing 35 (6), 443-453, 2018
282018
Relationship marketing in a self-service context: No longer applicable?
R Johns
Journal of Relationship Marketing 11 (2), 91-115, 2012
232012
Sports promotion and the Internet
R Johns
The Cyber Journal of Sport Marketing 1 (4), 43-49, 1997
231997
International Business, Managing in the Asia-Pacific
G Fisher, R Johns, R Griffin, M Pustay
Pearson Education, Australia., 2006
212006
The role of health locus of control in value co-creation for standardized screening services
J Davey, J Herbst, R Johns, J Parkinson, R Russell-Bennett, N Zainuddin
Journal of Service Theory and Practice 30 (1), 31-55, 2020
202020
Community change: Water management through the use of social media, the case of Australia's Murray-Darling Basin
R Johns
Public relations review 40 (5), 865-867, 2014
192014
The power of celebrity: exploring the basis for Oprah’s successful endorsement of Australia as a vacation destination
R Johns, B Weir, R Weir
Journal of Vacation Marketing 21 (2), 117-130, 2015
172015
Mothers influencing mothers: the use of virtual discussion boards and their influence on consumption
R Johns, R English
International Journal of Web Based Communities 10 (3), 319-338, 2014
172014
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