| An Overview of IT Service Management S d Galup Communications of the ACM 52 (5), 2009 | 332 | 2009 |
| The five‐tier knowledge management hierarchy RC Hicks, R Dattero, SD Galup Journal of Knowledge management 10 (1), 19-31, 2006 | 224 | 2006 |
| The impacts of job characteristics on IS employee satisfaction: A comparison between permanent and temporary employees SD Galup, G Klein, JJ Jiang Journal of Computer Information Systems 48 (4), 58-68, 2008 | 178 | 2008 |
| A metaphor for knowledge management: explicit islands in a tacit sea RC Hicks, R Dattero, SD Galup Journal of knowledge management 11 (1), 5-16, 2007 | 150 | 2007 |
| Integrated guardianship information system R Dattero, SD Galup, B Thabit US Patent 6,973,462, 2005 | 126 | 2005 |
| The use of temporary staff and managers in a local government environment S Galup, C Saunders, RE Nelson, R Cerveny Communication Research 24 (6), 698-730, 1997 | 118 | 1997 |
| Information technology service management: an emerging area for academic research and pedagogical development S Galup, JJ Quan, R Dattero, S Conger Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel …, 2007 | 95 | 2007 |
| Knowledge management systems: an architecture for active and passive knowledge SD Galup, R Dattero, RC Heeks Information Resources Management Journal (IRMJ) 15 (1), 22-27, 2002 | 62 | 2002 |
| The knowledge audit: meta-matrix analysis R Dattero, SD Galup, JJ Quan Knowledge Management Research & Practice 5 (3), 213-221, 2007 | 54 | 2007 |
| Information technology wages and the value of certifications: A human capital perspective JJ Quan, R Dattero, SD Galup Communications of the Association for Information Systems 19 (1), 6, 2007 | 40 | 2007 |
| AMCIS 2007 panel on IT service management: IT service management in the IS curriculum J Beachboard, S Conger, SD Galup, A Hernandez, J Probst, ... Communications of the Association for Information Systems 20 (1), 35, 2007 | 32 | 2007 |
| IT workforce trends: implications for curriculum and hiring C Bullen, T Abraham, SD Galup Communications of the Association for Information Systems 20 (1), 34, 2007 | 32 | 2007 |
| Programming languages and gender R Dattero, SD Galup Communications of the ACM 47 (1), 99-102, 2004 | 31 | 2004 |
| Servitizing it SD GALUP, R DATTERO Information systems management 27 (2), 156-167, 2010 | 26* | 2010 |
| Critical chain project management holistic solution aligning quantitative and qualitative project management methods JF Cerveny, SD Galup Production and Inventory Management Journal 43 (3/4), 55, 2002 | 26 | 2002 |
| Assessing gender differences in software developers using the human capital model R Dattero, SD Galup Information Resources Management Journal (IRMJ) 18 (3), 68-87, 2005 | 25 | 2005 |
| The demand for information technology knowledge and skills: An exploratory investigation SD Galup, R Dattero, JJ Quan Journal of International Technology and Information Management 13 (4), 3, 2004 | 23 | 2004 |
| IT organization: building a worldclass infrastructure H Kern, SD Galup, G Nemiro Prentice Hall PTR, 2000 | 23 | 2000 |
| What do agile, lean, and ITIL mean to DevOps? S Galup, R Dattero, J Quan Communications of the ACM 63 (10), 48-53, 2020 | 22 | 2020 |
| The enterprise knowledge dictionary SD Galup, R Dattero, RC Hicks Knowledge Management Research &# 38; Practice 1 (2), 95-101, 2003 | 22 | 2003 |
