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Mark M. Davis
Mark M. Davis
Verified email at bentley.edu
Title
Cited by
Cited by
Year
Fundamentals of Operations Management
M Davis, N Aquilano, R Chase
McGraw-Hill, 2003
4502003
How Disconfirmation, Perception and Actual Waiting Times Impact Customer Satisfaction
MM Davis, J Heineke
International Journal of Service Industry Management 9 (1), 1998
3731998
A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation
M Davis, T Vollmann
The Journal of Service Marketing 4 (1), 1990
3501990
Aligning Products with Supply Chain Processes and Strategy
E Stavrulaki, M Davis
International Journal of Logitics Management 21 (1), 2010
2592010
The Emergence of Service Operations Management as an Academic Discipline
J Heineke, M Davis
Journal of Operations Management 25 (2), 2007
2432007
Understanding the Roles of the Customer and the Operation for Better Waiting Line Management
M Davis, J Heineke
International Journal of Operations and Production Management 14 (5), 1994
2221994
Operations Management: Integrating Manufacturing and Services
M Davis, J Heineke
McGraw-Hill, 2005
1772005
How Long Should a Customer Wait for Service?
MM Davis
Decision Sciences 22 (2), 1991
1481991
From Self-Service to Super-Service: A Resource Mapping Framework for Co-Creating Value by Shifting the Boundary between Provider and Customer
C Campbell, P Maglio, M Davis
Information Systems and e-Business Management 9 (2), 2011
1272011
How Technology is Changing the Design and Delivery of Services
MM Davis, J Spohrer, P Maglio
Operations Management Review 4 (1), 2011
102*2011
Service Science: Catalyst for Change in Business School Curriculum
M Davis, I Berdrow
IBM Systems Journal 47 (1), 2008
592008
A Typology for Service Supply Chains and its Implications for Strategic Decisions
E Stavrulaki, M Davis
Service Science, 2014
402014
Service Operations Management: Adding Value Through Technology
M Davis, J Heineke
McGraw-Hill, 2003
36*2003
Navigating Disruptive Innovation in Undergraduate Business Education
R Behara, M Davis
Decision Sciences Journal of Innovative Education 13 (3), 2015
342015
The Impact of Culture on Technology and Business
J Tchaicha, M Davis
Journal of Management Education 29 (5), 2005
332005
Designing Lean Processes with Improved Service Quality: An Application in Financial Services
G Li, J Field, mark Davis
Quality Management Journal, 2017
322017
Using Digital Inventories to Create Customer Value
M Davis, J Field, Stavrulaki, Euthemia
Service Science 7 (2), 2015
262015
A Simulation Model for Determining Variable Worker Requirements in a Service Operation with Time Dependent Customer Demand
S Kwan, M Davis, A Greenwood
Queueing Systems 3 (3), 1988
241988
Active Learning Projects in Service Operations Management
R Behara, M Davis
INFORMS Transactions on Education 11 (1), 2010
132010
Sales Forecasting in a Retail Service Environment
M Davis, P Berger
Journal of Business Forecasting, 1989
71989
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Articles 1–20