| Entrepreneurship education, curriculum and lecturer-competency as antecedents of student entrepreneurial intention CG Iwu, PA Opute, R Nchu, C Eresia-Eke, RK Tengeh, O Jaiyeoba, ... The International Journal of Management Education 19 (1), 100295, 2019 | 274 | 2019 |
| Entrepreneurial intentions of business students in Malaysia: the role of self-confidence, educational and relation support HM Gelaidan, AO Abdullateef Journal of Small Business and Enterprise Development 24 (1), 54 - 67, 2017 | 223 | 2017 |
| The impact of CRM dimensions on call center performance AO Abdullateef, SS Mokhtar, RZ Yusoff International Journal of Computer Science and network security 10 (12), 184-195, 2010 | 159 | 2010 |
| Effects of customer relationship management strategy on call centre's employee intention to quit: Evidence from Malaysia call centers AO Abdullateef, SSM Muktar, RZ Yusoff, ISB Ahmad Procedia-Social and Behavioral Sciences 130, 305-315, 2014 | 63 | 2014 |
| Malaysian SMEs m-commerce adoption: TAM 3, UTAUT 2 and TOE approach MG Salimon, O Kareem, SSM Mokhtar, OA Aliyu, JA Bamgbade, ... Journal of Science and Technology Policy Management 14 (1), 98-126, 2021 | 61 | 2021 |
| Reducing employee turnover intention: A customer relationship management perspective OA Aliyu, MW Nyadzayo Journal of Strategic Marketing 26 (3), 241-257, 2018 | 58 | 2018 |
| E-learning satisfaction and retention: a concurrent perspective of cognitive absorption, perceived social presence and technology acceptance model MG Salimon, SMM Sanuri, OA Aliyu, S Perumal, MM Yusr Journal of Systems and Information Technology 23 (1), 2021 | 47 | 2021 |
| The mediating effects of first call resolution on call centers’ performance AO Abdullateef, SSM Mokhtar, RZ Yusoff Journal of Database Marketing & Customer Strategy Management 18, 16-30, 2011 | 42 | 2011 |
| Market research methodologies: multi-method and qualitative approaches: Multi-method and qualitative approaches A Takhar-Lail IGI Global, 2014 | 40 | 2014 |
| The Role of Long-Term Orientation and Service Recovery on the Relationships between Trust, Bonding, Customer Satisfaction and Customer Loyalty: The Case of Nigerian Retail Banks MM Abubakar, SSM Mokhtar, AO Abdullattef Asian Social Science 10 (2), 209-220, 2014 | 40* | 2014 |
| Knowledge management and organizational performance of mobile service firms in Nigeria: A proposed framework BD Sarkindaji, NA Hashim, AO Abdullateef Information and Knowledge Management 4 (11), 88-95, 2014 | 35 | 2014 |
| Does customer relationship management influence call centre quality performance? An empirical industry analysis AO Abdullateef, SM Salleh Total Quality Management & Business Excellence 24 (9-10), 1035-1045, 2013 | 33 | 2013 |
| The Moderating Infl uence of Trust on the Relationship between Institutional Image/Reputation, Perceived Value on Student Loyalty in Higher Education Institution NAB Hashim, AO Abdullateef, BD Sarkindaji International Review of Management and Marketing 5 (3), 122-128, 2015 | 32 | 2015 |
| The Strategic Impact of Technology Based CRM on Call Centersâ   Performance AO Abdullateef, SSM Mokhtar, RZ Yusoff The Journal of Internet Banking and Commerce 16 (1), 1-17, 2011 | 29 | 2011 |
| Determinants of employee trust during organisational change in higher institutions BJF Vosse, OA Aliyu Journal of Organizational Change Management 31 (5), 1105-1118, 2018 | 28 | 2018 |
| Application of social exchange theory on relationship marketing dynamism from higher education service destination loyalty perspective N Manzuma-Ndaaba, Y Harada, N Nordin, A Abdullateef, A Rahim Management Science Letters 8 (10), 1077-1096, 2018 | 27 | 2018 |
| Do demographic characteristics moderate the acceptance and use of the Moodle learning system among business students? O Aliyu, CC Arasanmi, S Ekundayo International Journal of Education and Development using ICT 15 (1), 165-178, 2019 | 26 | 2019 |
| Are international students tourists? AO Abdullateef, AB Biodun International Journal of Business and Globalisation 13 (3), 298-306, 2014 | 25 | 2014 |
| The Impact of Customer Relationship Management on Caller Satisfaction in Customer Contact Centers: Evidence from Malaysia AO Abdullateef PhD Thesis University Utara Malaysia, 2011 | 22 | 2011 |
| Does Service Recovery Lead to Customer Satisfaction and Loyalty in Airline Industry? A Perceived Justice Theory Approach MR Abbas, AO Abdullateef, SSM Mokhtar World Applied Sciences Journal 33 (2), 256-262, 2015 | 20 | 2015 |
Sany Sanuri Mohd MokhtarUniversiti Utara MalaysiaVerified email at uum.edu.my
