| 2nd FATREC workshop: responsible recommendation T Kamishima, PN Schwab, MD Ekstrand Proceedings of the 12th ACM Conference on Recommender Systems, 516-516, 2018 | 11 | 2018 |
| Online complaint handling: The effects of politeness and grammaticality upon perceived professionalism and loyalty PN Schwab, S Rothenberger Univ. Libre de Bruxelles, Solvay Brussels School of Economics and Management …, 2015 | 8 | 2015 |
| Online complaint handling practices: Company strategies and their effects upon post-complaint satisfaction PN Schwab Univ. Libre de Bruxelles, Solvay Brussels School of Economics and Management …, 2015 | 6 | 2015 |
| 3rd FAccTRec Workshop: Responsible Recommendation MD Ekstrand, PN Schwab, J Garcia-Gathright, T Kamishima, N Sonboli Proceedings of the 14th ACM Conference on Recommender Systems, 607-608, 2020 | 5 | 2020 |
| Influence du dispositif communicationnel sur les formes de violence verbale dans les relations entreprises-clients L Rosier, PN Schwab Semen, 2016 | 5 | 2016 |
| Politeness strategies in firms’ answers to customer complaints PN Schwab, L Rosier Working Papers CEB 13, 2013 | 5 | 2013 |
| An exploratory study of collinearity effects between antecedents of post-complaint satisfaction PN Schwab Univ. Libre de Bruxelles, Solvay Brussels School of Economics and Management …, 2015 | 2 | 2015 |
| FAccTRec 2021: The 4th Workshop on Responsible Recommendation MD Ekstrand, PN Schwab, T Kamishima, N Sonboli Proceedings of the 15th ACM Conference on Recommender Systems, 778-779, 2021 | 1 | 2021 |
| Online complaint handling practices and the role of politeness in firm-customer interactions PN Schwab Université libre de Bruxelles, 2015 | 1 | 2015 |
| Influence of the communication channel on the forms of impoliteness in company-customer interactions PN Schwab, L Rosier Univ. Libre de Bruxelles, Solvay Brussels School of Economics and Management …, 2015 | 1 | 2015 |
| Politeness matters: The antecedents and consequences of politeness in a complaint handling setting PN Schwab, L Rosier, S Rothenberger Univ. Libre de Bruxelles, Solvay Brussels School of Economics and Management …, 2015 | 1 | 2015 |
| L’influence du dispositif communicationnelsur les formes de violence verbaledans les relations entreprises-clients L Rosier, PN Schwab Semen. Revue de sémio-linguistique des textes et discours, 2015 | | 2015 |
| The antecedents and consequences of politeness in a complaint handling setting PN Schwab | | 2015 |
