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Thomas Dotzel
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Cited by
Year
Creating new markets through service innovation
LL Berry, V Shankar, JT Parish, S Cadwallader, T Dotzel
MIT Sloan management review 47 (2), 56, 2006
8792006
Service innovativeness and firm value
T Dotzel, V Shankar, LL Berry
Journal of marketing research 50 (2), 259-276, 2013
4212013
A practical guide to combining products services
V Shankar, LL Berry, T Dotzel
Harvard Business Review 87 (11), 2009
243*2009
The relative effects of business-to-business (vs. business-to-consumer) service innovations on firm value and firm risk: An empirical analysis
T Dotzel, V Shankar
Journal of marketing 83 (5), 133-152, 2019
1052019
Asymmetries between Internet-Enabled and People-Enabled B2B Service Innovations
T Dotzel, V Shankar
Working Paper, McGill University, CA, 2010
22010
Determinants and Outcomes of B2B Service Innovations
T Dotzel
dissertation, Texas A&M University, 2009
22009
Repeat Interactions in Face-to-Face Services
T Dotzel, N Yang
Available at SSRN 4137822, 2023
2023
The Magazine
LL Berry, V Shankar, JT Parish, S Cadwallader, T Dotzel
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Articles 1–8