Ana Isabel Canhoto

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Sally DibbCoventry UniversityVerified email at coventry.ac.uk
Maureen MeadowsProfessor of Strategic Management, Coventry UniversityVerified email at coventry.ac.uk
Moira ClarkProfessor of Strategic MarketingVerified email at henley.ac.uk
Elizabeth DanielProfessor of Information Management, The Open UniversityVerified email at open.ac.uk
Keith SpillerBirmingham City UniversityVerified email at bcu.ac.uk
Sarah QuintonSenior Lecturer in Marketing, Oxford Brookes UniversityVerified email at brookes.ac.uk
Jan KietzmannGustavson School of Business, University of Victoria, BC, CanadaVerified email at uvic.ca
Tribikram Budhathoki PhD, FHEAUniversity of HuddersfieldVerified email at hud.ac.uk
Dr. Bang NguyenPhD (Oxford Brookes University) / Looking for new professorshipVerified email at oxfordbrookes.net
Rebecca PeraUniversity of TurinVerified email at unito.it
Joao Baptista (John)Associate Professor of Information Systems (Warwick Business School)Verified email at wbs.ac.uk
Paul JacksonOxford Brookes UniversityVerified email at brookes.ac.uk
Jamie MurphyUniversity of Eastern Finland; Lead Academic, Google AdGrants Online MarketingVerified email at uef.fi
Dirk vom LehnKing's Business School, King's College LondonVerified email at kcl.ac.uk
Cagri YalkinUniversity of BirminghamVerified email at brunel.ac.uk
Dionysios DemetisAssociate Professor (Senior Lecturer), Hull University Business School & Visiting Prof. Texas A&MVerified email at hull.ac.uk

Ana Isabel Canhoto

Brunel University London

Verified email at brunel.ac.uk - Homepage

Customer Profiling Personalisation Segmentation Targeting Customer Service


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Management research: Applying the principles S Rose, N Spinks, A Canhoto Routledge, 2014	503	2014
Bittersweet! Understanding and managing electronic word of mouth J Kietzmann, A Canhoto Journal of Public Affairs 13 (2), 146-159, 2013	267	2013
Exploring the factors that support adoption and sustained use of health and fitness wearables AI Canhoto, S Arp Journal of Marketing Management 33 (1-2), 32-60, 2017	218*	2017
Customer service 140 characters at a time: The users' perspective AI Canhoto, M Clark Journal of marketing Management 29 (5-6), 522-544, 2013	88	2013
Big data, big decisions: The impact of big data on board level decision-making A Merendino, S Dibb, M Meadows, L Quinn, D Wilson, L Simkin, ... Journal of Business Research 93, 67-78, 2018	81	2018
Emerging segmentation practices in the age of the social customer AI Canhoto, M Clark, P Fennemore Journal of Strategic Marketing 21 (5), 413-428, 2013	72	2013
Troubled waters: the transformation of marketing in a digital world L Quinn, S Dibb, L Simkin, A Canhoto, M Analogbei European Journal of Marketing, 2016	62	2016
The co-production of value in digital, university–industry R&D collaborative projects AI Canhoto, S Quinton, P Jackson, S Dibb Industrial Marketing Management 56, 86-96, 2016	57	2016
Learning from simulation design to develop better experiential learning initiatives: An integrative approach AI Canhoto, J Murphy Journal of Marketing Education 38 (2), 98-106, 2016	51	2016
Profiling under conditions of ambiguity—An application in the financial services industry AI Canhoto, J Backhouse Journal of Retailing and Consumer Services 14 (6), 408-419, 2007	40	2007
Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential AI Canhoto, F Clear Business Horizons 63 (2), 183-193, 2020	38	2020
Tests for the assumption that a variable is normally distributed S Rose, N Spinks, AI Canhoto Management research: Applying the principles, 1-4, 2015	35	2015
The dark side of CRM B Nguyen The Marketing Review 11 (2), 137-149, 2011	32	2011
Carnivalesque collaborations: Reflections on ‘doing’multi-disciplinary research K Spiller, K Ball, E Daniel, S Dibb, M Meadows, A Canhoto Qualitative Research 15 (5), 551-567, 2015	28	2015
The private security state? Surveillance, consumer data and the war on terror W TA	26	2015
‘We (don’t) know how you feel’–a comparative study of automated vs. manual analysis of social media conversations AI Canhoto, Y Padmanabhan Journal of Marketing Management 31 (9-10), 1141-1157, 2015	25	2015
General description of the process of behavioural profiling A Canhoto, J Backhouse Profiling the European Citizen, 47-63, 2008	23	2008
The dark side of CRM: Customers, relationships and management B Nguyen, L Simkin, AI Canhoto Routledge, 2015	21	2015
UK Consumer Responses to iDTV Report K Brodin, P Barwise, AI Canhoto May. London Business School. Last accessed Oct 7, 2003, 2002	21	2002
Barriers to segmentation implementation in money laundering detection A Isabel Canhoto The marketing review 8 (2), 163-181, 2008	15	2008

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