Carol Kelleher

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Anu HelkkulaSenior Research Specialist, Research Ethics, Hanken School of Economics, FinlandVerified email at hanken.fi
Joe PeppardProfessor and Academic Director, Michael Smurfit Graduate Business School, UCDVerified email at ucd.ie
Lisa PeñalozaKedge Business SchoolVerified email at kedgebs.com
Professor Deirdre OLoughlinProfessor of MarketingVerified email at ul.ie
Hugh N. WilsonProfessor of Marketing, Warwick Business SchoolVerified email at wbs.ac.uk
Johanna GummerusProfessor of Marketing, Hanken School of EconomicsVerified email at hanken.fi
Paul P. MaglioProfessor of Management and Cognitive Science, UC MercedVerified email at ucmerced.edu
Yuri SeoAssociate Professor, University of AucklandVerified email at auckland.ac.nz
Anne SchererDelta Labs AG | ex University of ZurichVerified email at delta-labs.ch
Daniela CorsaroLibera Università di Lingue e Comunicazione IULMVerified email at iulm.it
Melissa Archpru AkakaUniversity of DenverVerified email at du.edu
Robert F. LuschProfessor of MarketingVerified email at email.arizona.edu
Stephen L. VargoSiegfried Centennial Chair of Marketing and Supply Chain Management, University of OklahomaVerified email at ou.edu
Mark S. RosenbaumHawaii Pacific UniversityVerified email at hpu.edu
Margareta FrimanProfessor, SAMOT, CTF, Karlstad universityVerified email at kau.se
Per KristenssonProfessorVerified email at kau.se
Emma K. MacdonaldProfessor, Strathclyde Business School, University of Strathclyde, Scotland, UKVerified email at strath.ac.uk
Joseph CoughlanProfessor, Maynooth UniversityVerified email at mu.ie
Claire EdwardsUniversity College CorkVerified email at ucc.ie
Andrea OrdaniniBocconiVerified email at unibocconi.it

Carol Kelleher

University College Cork

Verified email at ucc.ie - Homepage

marketing services marketing value transformative consumer research transformative service research


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Characterizing value as an experience: implications for service researchers and managers A Helkkula, C Kelleher, M Pihlström Journal of service research 15 (1), 59-75, 2012	981	2012
Circularity of customer service experience and customer perceived value A Helkkula, C Kelleher Journal of customer behaviour 9 (1), 37-53, 2010	308	2010
The role of symbols in value cocreation MA Akaka, D Corsaro, C Kelleher, PP Maglio, Y Seo, RF Lusch, SL Vargo Marketing Theory 14 (3), 311-326, 2014	163	2014
Practices and experiences: challenges and opportunities for value research A Helkkula, C Kelleher, M Pihlström Journal of Service Management 23 (4), 554-570, 2012	144	2012
Re-placing place in marketing: A resource-exchange place perspective MS Rosenbaum, C Kelleher, M Friman, P Kristensson, A Scherer Journal of Business Research 79, 281-289, 2017	90	2017
Value-in-context in crowdfunding ecosystems: How context frames value co-creation MJ Quero, R Ventura, C Kelleher Service Business 11, 405-425, 2017	68	2017
The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts C Kelleher, H N. Wilson, EK Macdonald, J Peppard Journal of Service Research 22 (2), 120-138, 2019	53	2019
CRM Best Practice: Getting it Right First Time at ESB International (ESBI). A Kennedy, C Kelleher, M Quigley Irish Journal of Management 27 (1), 2006	41	2006
Shifting arrays of a kaleidoscope: the orchestration of relational value cocreation in service systems C Kelleher, D O’Loughlin, J Gummerus, L Peñaloza Journal of Service Research 23 (2), 211-228, 2020	40	2020
Consumer experience of value creation-a phenomenological perspective C Kelleher, J Peppard ACR European Advances, 2011	37	2011
Virtually speaking-customer to customer communication in blogs C Kelleher, A Helkkula Journal of Applied Management and Entrepreneurship 15 (3), 4, 2010	26	2010
Value, values, symbols and outcomes C Domegan, M Haase, K Harris, WJ Heuvel, C Kelleher, PP Maglio, ... Marketing Theory 12 (2), 207-211, 2012	22	2012
Collaborative value co-Creation in crowd-Sourced Online communities–acknowledging and resolving competing commercial and communal orientations C Kelleher, A Whalley, A Helkkula Research in consumer behavior 13, 1-18, 2011	19	2011
Broadening brand engagement within the service-centric perspective: an intersubjective hermeneutic framework Y Seo, C Kelleher, RJ Brodie Journal of Service Theory and Practice 27 (2), 317-335, 2017	15	2017
Business process change in e-government projects: The case of the Irish land registry A Kennedy, JP Coughlan, C Kelleher Electronic Services: Concepts, Methodologies, Tools and Applications, 1119-1132, 2010	15	2010
Health, cost, prevention and cure–value and value cocreation in public healthcare A Helkkula, M Linna, C Kelleher Naples Forum on Service, Naples, Italy, 2013	12	2013
Open service innovation and co-creating the value propositions in online community based idea contests C Kelleher, AÓ Céilleachair, J Peppard Cranfield, 2012	12	2012
The web experience–trends in e-service C Kelleher, J Peppard The Institute of Customer Service, 2009	11	2009
Value proposal co-creation in online community-based idea contests C Kelleher, AÓ Céilleachair, A Helkkula, J Peppard Innovating in Practice: Perspectives and Experiences, 291-316, 2017	6	2017
Shifting sands: Actor role and identity reconfigurations in service systems J Gummerus, D O'Loughlin, C Kelleher, L Peñaloza Journal of Business Research 137, 162-169, 2021	5	2021

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