John W. Huppertz
John W. Huppertz
Associate Professor, Clarkson University
Verified email at clarkson.edu
Title
Cited by
Cited by
Year
An application of equity theory to buyer-seller exchange situations
JW Huppertz, SJ Arenson, RH Evans
Journal of marketing research 15 (2), 250-260, 1978
6741978
Customer complaining: the role of tie strength and information control
V Mittal, JW Huppertz, A Khare
Journal of retailing 84 (2), 195-204, 2008
2422008
Firms' complaint handling policies and consumer complaint voicing
JW Huppertz
Journal of consumer marketing, 2007
1192007
An effort model of first-stage complaining behavior
JW Huppertz
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2003
1042003
External equity, loyalty program membership, and service recovery
O Morrisson, JW Huppertz
Journal of services Marketing, 2010
922010
Consumers' use of HCAHPS ratings and word‐of‐mouth in hospital choice
JW Huppertz, JP Carlson
Health services research 45 (6p1), 1602-1613, 2010
522010
The value of patients' handwritten comments on HCAHPS surveys
JW Huppertz, R Smith
Journal of Healthcare Management 59 (1), 31-47, 2014
382014
Measuring components of equity in the marketplace: perceptions of inputs and outcomes by satisfied and dissatisfied consumers
JW Huppertz
New dimensions of consumer satisfaction and complaining behavior, 140-143, 1979
381979
Predicting HCAHPS scores from hospitals’ social media pages: a sentiment analysis
JW Huppertz, P Otto
Health care management review 43 (4), 359-367, 2018
232018
Mastering leadership: A vital resource for health care organizations
AT Belasen, B Eisenberg, JW Huppertz
Jones & Bartlett Publishers, 2015
202015
The uniqueness of US healthcare management: A linguistic analysis of competency models and application to health administration education
JW Huppertz, M Strosberg, S Burns, I Chaudhri
The Journal of Health Administration Education 31 (3), 197, 2014
152014
Attention and achievement exhibited by middle-and lower-class Black and White elementary school boys.
VC Hall, JW Huppertz, A Levi
Journal of Educational Psychology 69 (2), 115, 1977
141977
Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services
JP Carlson, JW Huppertz, PE Neidermeyer
Health marketing quarterly 25 (4), 303-328, 2008
112008
The effort model of consumer complaining behavior: An update and new research directions
JW Huppertz
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 27, 2, 2014
102014
Predicting health plan member retention from satisfaction surveys: the moderating role of intention and complaint voicing
JW Huppertz
Health Marketing Quarterly 25 (4), 383-404, 2008
102008
Hospital advertising, competition, and HCAHPS: does it pay to advertise?
JW Huppertz, RA Bowman, GY Bizer, MS Sidhu, C McVeigh
Health services research 52 (4), 1590, 2017
82017
Volunteering time decisions: a multi‐factor experimental study
J Carlson, JW Huppertz, RA Bowman, J Lambrinos, MA Strosberg, ...
International Journal of Nonprofit and Voluntary Sector Marketing 16 (2 …, 2011
82011
Designing and implementing a mission-driven, student-centered assessment program
AT Belasen, JW Huppertz
The Journal of Health Administration Education 26 (1), 2009
82009
AN EFFORT MODEL OF FIRST-STAGE COMPLAINING BEHAVIOR.
JW Huppertz
Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior 27, 2014
52014
On the possibility of the existence and measurement of negative inputs in social exchange
JW Huppertz
Personality and Social Psychology Bulletin 4 (3), 469-472, 1978
41978
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