Mahmood Khan
Cited by
Cited by
How technological innovations extend services outreach to customers: The changing shape of hospitality services taxonomy
M Khan, MA Khan
International Journal of Contemporary Hospitality Management, 2009
Dining occasions, service failures and customer complaint behaviours: An empirical assessment
J Chang, MA Khan, CT Tsai
International Journal of Tourism Research 14 (6), 601-615, 2012
A cross-national comparison of consumer perceptions of service recovery
K Lee, MA Khan, JY Ko
Journal of Travel & Tourism Marketing 24 (1), 1-16, 2008
Restaurant franchising: Concepts, regulations and practices
MA Khan
Apple Academic Press, 2019
Perceived importance of ICT‐based feature and services on conference center selection and differences among meeting planners
K Park, MA Khan
Journal of Hospitality and Tourism Technology, 2012
Exploring the impacts of service guarantee strategy
K Lee, MA Khan
Journal of Travel & Tourism Marketing 29 (2), 133-146, 2012
Critical issues and challenges in the management of international restaurant franchises: Franchisee perspective
K Lee, MA Khan, JY Ko
Journal of Foodservice Business Research 13 (2), 85-97, 2010
International Franchising
M Khan
Restaurant Franchising, Van Nos trand Reinhold, New York, 171-183, 1991
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