Luke Williams
Luke Williams
Vice President, AECOM (formerly Head of Research Methods, Ipsos)
Verified email at aecom.com - Homepage
Title
Cited by
Cited by
Year
A holistic examination of Net Promoter
TL Keiningham, L Aksoy, B Cooil, TW Andreassen, L Williams
Journal of Database Marketing & Customer Strategy Management 15 (2), 79-90, 2008
952008
Service failure severity, customer satisfaction, and market share: An examination of the airline industry
TL Keiningham, FV Morgeson III, L Aksoy, L Williams
Journal of Service Research 17 (4), 415-431, 2014
792014
Disrupt: Think the unthinkable to spark transformation in your business
L Williams
FT Press, 2015
532015
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Larivière, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
512015
A roadmap for driving customer word-of-mouth
TL Keiningham, RT Rust, B Lariviere, L Aksoy, L Williams
Journal of Service Management, 2018
412018
Why loyalty matters: The groundbreaking approach to rediscovering happiness, meaning, and lasting fulfillment in your life and work
T Keiningham, L Aksoy, L Williams
ReadHowYouWant. com, 2010
332010
Why loyalty matters: The groundbreaking approach to rediscovering happiness, meaning, and lasting fulfillment in your life and work
T Keiningham, L Aksoy, L Williams
ReadHowYouWant. com, 2010
332010
The wallet allocation rule: Winning the battle for share
TL Keiningham, L Aksoy, L Williams, AJ Buoye
John Wiley & Sons, 2015
222015
Are daily deals good for merchants
S Gupta, T Keiningham, R Weaver, L Williams
Harvard Business School Case 9, 513-559, 2012
152012
It's not your score that matters: the importance of relative metrics
TL Keiningham, L Aksoy, A De Keyser, B Lariviére, A Buoye, L Williams
Handbook of service marketing research, 2014
9*2014
TOXICITY OF ALLYL ESTERS IN INSECT CELL LINES AND IN SPODOPTERA LITTORALIS LARVAE
M Giner, J Avilla, M Balcells, S Caccia, G Smagghe
Archives of insect biochemistry and physiology 79 (1), 18-30, 2012
82012
Why a loyal customer isn’t always a profitable one
T Keningham, L Aksoy, A Buoye, L Williams
The Wall Street Journal, 2009
82009
Why loyalty matters in retailing
TL Keiningham, L Aksoy, L Williams, A Buoye
Service Management, 67-82, 2012
72012
Understanding what it takes to be number 1
A Buoye, TL Keiningham, L Williams, L Aksoy
Customer experience management: Enhancing experience and value through …, 2014
62014
The disruptive physician
L Williams
AANA journal 63 (5), 377-379, 1995
51995
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
L Williams, A Buoye, TL Keiningham, L Aksoy
Journal of Retailing and Consumer Services 57, 102215, 2020
42020
Disrupt
L Williams
Pearson Education Incorporated, 1900
41900
Lampedusa: the impact of seaborne migration on states and shipping
J Coppens
MEDEDELINGEN KONINKLIJKE BELGISCHE MARINE ACADEMIE: COMMUNICATIONS ACADEMIE …, 2015
22015
What disruptive thinking is, and why you should be doing it
L Williams
FT Press Delivers, 2011
22011
Does loyalty span domains? Examining the relationship between consumer loyalty and other loyalties and its influence on happiness
L Aksoy, TL Keiningham, A Buoye, B Larivière, L Williams, I Wilson
First Annual Conference for Positive Marketing, 2011
22011
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Articles 1–20