Yu (John) Wu

2019202020212022202320246 8 24 55 72 23

Markus GrothUNSW SydneyVerified email at unsw.edu.au
Anya JohnsonUniversity of SydneyVerified email at sydney.edu.au
Helena NguyenUniversity of SydneyVerified email at sydney.edu.au
Mahesh SubramonyNorthern Illinois UniversityVerified email at niu.edu
Amirali MinbashianUNSW AustraliaVerified email at unsw.edu.au
Siran ZhanUniversity of New South WalesVerified email at unsw.edu.au
Liwen ZhangAssistant professor at University of MacauVerified email at um.edu.mo

Yu (John) Wu

The University of Newcastle, ORCiD: https://orcid.org/0000-0002-1321-8450

Verified email at newcastle.edu.au - Homepage


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
The moment of truth: A review, synthesis, and research agenda for the customer service experience M Groth, Y Wu, H Nguyen, A Johnson Annual Review of Organizational Psychology and Organizational Behavior 6, 89-113, 2019	114	2019
Four decades of frontline service employee research: an integrative bibliometric review M Subramony, M Groth, XJ Hu, Y Wu Journal of Service Research 24 (2), 230-248, 2021	72	2021
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes Y Wu, M Groth, K Zhang, A Minbashian Journal of Service Management 34 (5), 896-940, 2023	4	2023
There's no going back? The influence of prior entrepreneurial experience timing on voluntary turnover in post‐entrepreneurship wage employment S Zhan, L Zhang, X Li, Y Wu Personnel Psychology 77 (1), 131-164, 2024	1	2024

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