Sanjit K. Roy
Sanjit K. Roy
Associate Professor of Marketing, UWA Business School, University of Western Australia
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Cited by
Cited by
The impact of trust and perceived risk on internet banking adoption in India
SK Roy, A Kesharwani, SS Bisht
International journal of bank marketing, 2012
Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty
S Ganguli, SK Roy
International journal of bank marketing, 2011
Service quality and customer satisfaction: An empirical investigation in Indian mobile Telecommunications services
SK Roy, S Ganguli
Marketing management journal 18 (2), 119-144, 2008
Value co-creation with Internet of things technology in the retail industry
MS Balaji, SK Roy
Journal of Marketing Management 33 (1-2), 7-31, 2017
Internet uses and gratifications: A survey in the Indian context
SK Roy
Computers in Human Behavior 25 (4), 878-886, 2009
Antecedents and consequences of brand love
SK Roy, A Eshghi, A Sarkar
Journal of Brand Management 20 (4), 325-332, 2013
Constituents and consequences of smart customer experience in retailing
SK Roy, MS Balaji, S Sadeque, B Nguyen, TC Melewar
Technological Forecasting and Social Change 124, 257-270, 2017
Service quality dimensions of hybrid services
S Ganguli, SK Roy
Managing service quality: An international journal, 2010
Measuring effectiveness of customer relationship management in Indian retail banks
SK Roy, C Padmavathy, MS Balaji, VJ Sivakumar
International Journal of Bank Marketing, 2012
Exploring customer switching intentions through relationship marketing paradigm
SK Roy, G Kaur, RD Sharma, N Mahajan
International Journal of Bank Marketing, 2012
Antecedents and consequences of university brand identification
MS Balaji, SK Roy, S Sadeque
Journal of Business Research 69 (8), 3023-3032, 2016
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: A consumer perspective
SK Roy, WM Lassar, GT Butaney
European Journal of Marketing, 2014
Identifying the dimensions of attractiveness of an employer brand in the Indian context.
SK Roy
South Asian Journal of Management 15 (4), 2008
Predictors of customer acceptance of and resistance to smart technologies in the retail sector
SK Roy, MS Balaji, A Quazi, M Quaddus
Journal of Retailing and Consumer Services 42, 147-160, 2018
Effects of trustworthiness and trust on loyalty intentions
SK Roy, G Shainesh
International Journal of Bank Marketing, 2012
Customer engagement behaviors: The role of service convenience, fairness and quality
SK Roy, V Shekhar, WM Lassar, T Chen
Journal of Retailing and Consumer Services 44, 293-304, 2018
Customer engagement behavior in individualistic and collectivistic markets
RR S K Roy, M S Balaji, Geoff Soutar, Walfried Lassar
Journal of Business Research 86 (May), 281-290, 2018
Modelling trust in service relationships: a transnational perspective
H Sekhon, S Roy, G Shergill, A Pritchard
Journal of Services Marketing, 2013
Dimensional hierarchy of trustworthiness of financial service providers
H Sekhon, SK Roy, V Shekhar
International Journal of Bank Marketing, 2010
Predicting Internet banking adoption in India: a perceived risk perspective
SK Roy, MS Balaji, A Kesharwani, H Sekhon
Journal of Strategic Marketing 25 (5-6), 418-438, 2017
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