| The relationship between service quality and customer satisfaction–a factor specific approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services marketing 16 (4), 363-379, 2002 | 1859 | 2002 |
| Impact of people management practices on organizational performance: analysis of a causal model AK Paul, RN Anantharaman The International Journal of Human Resource Management 14 (7), 1246-1266, 2003 | 804 | 2003 |
| Determinants of customer‐perceived service quality: a confirmatory factor analysis approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services Marketing 16 (1), 9-34, 2002 | 777 | 2002 |
| A holistic model for total quality service GS Sureshchandar, C Rajendran, RN Anantharaman International journal of service industry management 12 (4), 378-412, 2001 | 404 | 2001 |
| Patient‐perceived dimensions of total quality service in healthcare M Duggirala, C Rajendran, RN Anantharaman Benchmarking: An international journal 15 (5), 560-583, 2008 | 402 | 2008 |
| Influence of HRM practices on organizational commitment: A study among software professionals in India AK Paul, RN Anantharaman Human Resource Development Quarterly 15 (1), 77-88, 2004 | 389 | 2004 |
| A conceptual model for total quality management in service organizations GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 12 (3), 343-363, 2001 | 327 | 2001 |
| The relationship between management's perception of total quality service and customer perceptions of service quality GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 13 (1), 69-88, 2002 | 289 | 2002 |
| Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman International journal of bank marketing 21 (5), 233-242, 2003 | 274 | 2003 |
| The roles of emotional intelligence and spiritual intelligence at the workplace STS Chin, RN Anantharaman, DYK Tong Journal of Human Resources Management Research 2011 (2011), 1-9, 2011 | 165 | 2011 |
| Provider‐perceived dimensions of total quality management in healthcare M Duggirala, C Rajendran, RN Anantharaman Benchmarking: An International Journal 15 (6), 693-722, 2008 | 125 | 2008 |
| Motivational factors affecting entrepreneurial decision: A comparison between Malaysian women entrepreneurs and women non entrepreneurs K Raman, RN Anantharaman, S Jayasingam Communications of the IBIMA 2 (12), 85-89, 2008 | 103 | 2008 |
| Management’s perception of total quality service in the banking sector of a developing economy–a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman, TJ Kamalanabhan International Journal of Bank Marketing 20 (4), 181-196, 2002 | 97 | 2002 |
| Development of an instrument to measure stress among software professionals: Factor analytic study KS Rajeswari, RN Anantharaman Proceedings of the 2003 SIGMIS conference on Computer personnel research …, 2003 | 93 | 2003 |
| A conceptual framework for total quality management in software organizations G Issac, C Rajendran, RN Anantharaman Total Quality Management & Business Excellence 15 (3), 307-344, 2004 | 85 | 2004 |
| Sources of job stress in police work in a developing country RS Suresh, RN Anantharaman, A Angusamy, J Ganesan International Journal of Business and Management 8 (13), 102, 2013 | 74 | 2013 |
| Students' motivation, perceived environment and professional commitment: An application of Astin's college impact model Z Ahmad, RN Anantharaman, H Ismail Accounting Education 21 (2), 187-208, 2012 | 68 | 2012 |
| Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis. STS Chin, RN Anantharaman, DYK Tong Management (18544223) 6 (2), 2011 | 62 | 2011 |
| Empowerment practices and performance in Malaysia-an empirical study MA Raquib, RN Anantharaman, UC Eze, MW Murad International Journal of Business and Management 5 (1), 123, 2010 | 61 | 2010 |
| An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India G Issac, C Rajendran, RN Anantharaman Software Quality Journal 14, 291-308, 2006 | 61 | 2006 |
