REDDIYOOR NARAYANASWAMY ANANTHARAMAN
REDDIYOOR NARAYANASWAMY ANANTHARAMAN
Professor of Management, Faculty of Business, Multimedia University, Melaka, Malaysia
Verified email at mmu.edu.my
Title
Cited by
Cited by
Year
The relationship between service quality and customer satisfaction–a factor specific approach
GS Sureshchandar, C Rajendran, RN Anantharaman
Journal of services marketing, 2002
13562002
Determinants of customer‐perceived service quality: a confirmatory factor analysis approach
GS Sureshchandar, C Rajendran, RN Anantharaman
Journal of services Marketing, 2002
6372002
Impact of people management practices on organizational performance: analysis of a causal model
AK Paul, RN Anantharaman
The International Journal of Human Resource Management 14 (7), 1246-1266, 2003
6322003
A holistic model for total quality service
GS Sureshchandar, C Rajendran, RN Anantharaman
International journal of service industry management, 2001
3422001
Influence of HRM practices on organizational commitment: A study among software professionals in India
AK Paul, RN Anantharaman
Human Resource Development Quarterly 15 (1), 77-88, 2004
3032004
Patient‐perceived dimensions of total quality service in healthcare
M Duggirala, C Rajendran, RN Anantharaman
Benchmarking: An international journal, 2008
2872008
A conceptual model for total quality management in service organizations
GS Sureshchandar, C Rajendran, RN Anantharaman
Total quality management 12 (3), 343-363, 2001
2732001
The relationship between management's perception of total quality service and customer perceptions of service quality
GS Sureshchandar, C Rajendran, RN Anantharaman
Total Quality Management 13 (1), 69-88, 2002
2492002
Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis
GS Sureshchandar, C Rajendran, RN Anantharaman
International journal of bank marketing, 2003
2372003
The roles of emotional intelligence and spiritual intelligence at the workplace
STS Chin, RN Anantharaman, DYK Tong
Journal of Human Resources Management Research 2011, 1-9, 2011
922011
Provider‐perceived dimensions of total quality management in healthcare
M Duggirala, C Rajendran, RN Anantharaman
Benchmarking: An International Journal, 2008
872008
Management’s perception of total quality service in the banking sector of a developing economy–a critical analysis
GS Sureshchandar, C Rajendran, RN Anantharaman, TJ Kamalanabhan
International Journal of Bank Marketing, 2002
862002
A conceptual framework for total quality management in software organizations
G Issac, C Rajendran, RN Anantharaman
Total Quality Management & Business Excellence 15 (3), 307-344, 2004
722004
Development of an instrument to measure stress among software professionals: Factor analytic study
KS Rajeswari, RN Anantharaman
Proceedings of the 2003 SIGMIS conference on Computer personnel research …, 2003
672003
Motivational factors affecting entrepreneurial decision: A comparison between Malaysian women entrepreneurs and women non entrepreneurs
K Raman, RN Anantharaman, S Jayasingam
Communications of the IBIMA 2 (12), 85-89, 2008
582008
A holistic framework for TQM in the software industry: a confirmatory factor analysis approach
G Issac, C Rajendran, RN Anantharaman
Quality Management Journal 11 (3), 35-56, 2004
562004
Sources of job stress in police work in a developing country
RS Suresh, RN Anantharaman, A Angusamy, J Ganesan
International Journal of Business and Management 8 (13), 102, 2013
492013
An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India
G Issac, C Rajendran, RN Anantharaman
Software Quality Journal 14 (4), 291-308, 2006
482006
The influence of total quality service age on quality and operational performance
GS Sureshchandar, C Rajendran, RN Anantharaman
Total Quality Management & Business Excellence 14 (9), 1033-1052, 2003
452003
Significance of quality certification: the case of the software industry in India
G Issac, C Rajendran, RN Anantharaman
Quality Management Journal 11 (1), 8-27, 2004
412004
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