| The value concept and relationship marketing A Ravald, C Grönroos European journal of marketing 30 (2), 19-30, 1996 | 4304 | 1996 |
| Service as business logic: implications for value creation and marketing C Grönroos, A Ravald Journal of service management 22 (1), 5-22, 2011 | 1555 | 2011 |
| Customer experience management in the age of big data analytics: A strategic framework M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ... Journal of Business Research 116, 356-365, 2020 | 317 | 2020 |
| Marketing and the logic of service: Value facilitation, value creation and co-creation, and their marketing implications C Grönroos, A Ravald Hanken School of Economics, 2009 | 118 | 2009 |
| Network management in emergent high-tech business contexts: Critical capabilities and activities F Nordin, A Ravald, K Möller, JJ Mohr Industrial marketing management 74, 89-101, 2018 | 66 | 2018 |
| The customer's process of value creation A Ravald Mercati e competitività. Fascicolo 1, 2010, 1000-1014, 2010 | 50 | 2010 |
| Managerial sensemaking in a transforming business ecosystem: Conditioning forces, moderating frames, and strategizing options K Penttilä, A Ravald, J Dahl, P Björk Industrial Marketing Management 91, 209-222, 2020 | 48 | 2020 |
| Exploring the effects of service provider’s organizational support and empowerment on employee engagement and well-being A Rahman, P Björk, A Ravald Cogent Business & Management 7 (1), 1767329, 2020 | 42 | 2020 |
| Hur uppkommer värde för kunden? A Ravald Svenska handelshögskolan, 2008 | 35 | 2008 |
| The Nordic School-Service Marketing and Management for the Future J Gummerus Hanken School of Economics, 2015 | 28 | 2015 |
| My customers are in my blind spot: are they changing and I cannot see it? K Wägar, I Roos, A Ravald, B Edvardsson Journal of Service Research 15 (2), 150-165, 2012 | 26 | 2012 |
| The making of marketing decisions in modern marketing environments F Nordin, A Ravald Journal of Business Research 162, 113872, 2023 | 20 | 2023 |
| Smart wearable technologies as resources for consumer agency in well-being H Tikkanen, K Heinonen, A Ravald Journal of Interactive Marketing 58 (2-3), 136-150, 2023 | 16 | 2023 |
| Managing relationship gaps: A practitioner perspective F Nordin, A Ravald Journal of Business Research 69 (7), 2490-2497, 2016 | 16 | 2016 |
| A view of value–the customer value process A Ravald Rethinking European Marketing. Proceedings from the 30th EMAC Conference …, 2001 | 13 | 2001 |
| A theory of marketing-in-use in micro firms-Preliminary findings P Björk, L Lindqvist, K Poukkula, A Ravald, B West, S Åhman Proceedings, Nordic Conf. on Small Business Research (NCSB), 10-12, 2004 | 6 | 2004 |
| Effects of healthcare service provider’s organizational socialization and support on patients’ well-being A Rahman, P Björk, A Ravald Services Marketing Quarterly 41 (2), 105-123, 2020 | 4 | 2020 |
| The complexity of value-creating networks: multiplicity, heterogeneity, and contingency F Nordin, A Ravald, L Servadio The 2013 Naples Forum on Service, Naples, Italy, 18-21 June, 2013, 2013 | 3 | 2013 |
| Marketing and the logic of service: value facilitation, value creation and co-creation, and their marketing implications A RAVALD, C GRÖNROOS Hanken School of Economics, Helsinki (Finlandia), 2009 | 3 | 2009 |
| How does value emerge for the customer A Ravald Hanken School of Economics, Helsinki, 2008 | 3 | 2008 |
